Saint HRA539 Module 2 Exam 1

Question 1 (15 points) Question 1 Unsaved

Define the concept of competencies in your own words. List 3 competencies that you might expect to train for in ONE of the following jobs (Choose ONLY ONE):

Medical Office Manager

Factory Foreman

Call Center Supervisor

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Question 2 (10 points) Question 2 Unsaved

List and explain 2 external forces that may affect the alignment of organizational strategy and training strategy. Specifically, how do external factors affect whether training is effective?

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Question 3 (15 points) Question 3 Unsaved

Consider either a Cognitive-Behavioral approach to learning OR a Social Learning approach. Briefly explain the main idea of the theory you chose, and then provide an example of how a trainer might utilize that approach.

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Question 4 (10 points) Question 4 Unsaved

Consider Herzberg's "Two Factor" Theory OR Alderfer's ERG Theory of Motivation; briefly explain ONE of these theories in your own words. Then describe how the theory you chose relates to training and development. (10 points)

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