Saint GBA334 module 8 discusson

Total Quality Management (TQM) addresses organizational quality from managerial and philosophical viewpoints. It focuses on customer-driven quality standards, managerial leadership, continuous improvement, quality built into product and process design, quality identi?ed problems at the source, and quality made everyone’s responsibility.

Imagine yourself working in a manufacturing facility that produces consumer electronics products like media players, tablet PCs, flat-panel televisions, etc. How could you use the concepts in this chapter to improve the quality of the products you produce?