Reflections on Resolving Work Conflict

Reflections on Resolving Work Conflict

For this assignment, you will identify a workplace conflict that you have researched. Address the following in a paper:

• Describe      the organization and share its URL.
• Briefly      describe the conflict and make sure to use at least two different sources,      such as a newspaper article, a scholarly article, or a trade (business)      publication. Do you detect differences in the accounts of the conflict?
• Outline      the steps in the de-escalation technique used; highlight the benefit of      each step in the process.
• Identify      the conflict resolution or negotiation processes that were used.
• Highlight      the advantages and disadvantages of the approach.
• Describe      why you believe the approach was successful or unsuccessful.
• What      was the end result of the conflict? Analyzing the conflict, what might      have been handled differently and by whom?

Assignment Requirements:

• Your      paper should be full 5 pages in length, not counting the required title      and references pages.
• Format      your paper according to the APA format.
• Cite a      minimum of six scholarly sources to support your positions, claims, and      observations, in addition to the textbook, four of which should be      academic, peer-reviewed sources.  

Chapter 11 in Judgment in Managerial Decision Making

Durkee, R. (2017). The maintenance of untenable values: An ethnographic study of group-level strategies to manage conflict. Qualitative Sociology, 40(4), 493-509.

Goud, N., & Thomas, P. (2015). Impact of leadership role perspective on conflict resolution styles – A study on small and medium sized entrepreneurs of Karnataka State in India. Journal of Global Entrepreneurship Research, 5(1), 1-20. Retrieved from https://journal-jger.springeropen.com/articles/10.1186/s40497-015-0019-6

Kohlrieser, G. (2018) How to manage conflict: Six essentials from hostage negotiations to the boardroom. These tips work. Perspectives for Managers 195 1-3.

Prause, D., & Mujtaba, B. (2015). Conflict management practices for diverse workplaces. Studies Quarterly, 6(3), 13-22.

Yongue, Z., Hua, Y., & Guanglin, B. (2016). Effect of superior-subordinate intergenerational conflict on job performance of new generation employees. Social Behavior & Personality: An International Journal, 44(9), 1499-1513. (To view this reading, please open the link provided and download the "PDF full text.")

Cerni, T., Curtis, G., & Colmar, S. (2014). Cognitive?experiential leadership model: How leaders' information?processing systems can influence leadership styles, influencing tactics, conflict management, and organizational outcomes. Journal of Leadership Studies, 8(3), 26-39. (To view this reading, please open the link provided and download the "PDF full text.")

Robbins, S. R., & Judge, T. A. (2017). Essentials of organizational behavior (14th ed.). Upper Saddle River, NJ: Pearson.