Read the Case Analysis on p. 139 of your textbook

Human Resource Question

Read the Case Analysis on p. 139 of your textbook, Effective Training... (Systems, Strategies, and Practices 5th Edition).

What else should Fred have done before choosing a training package?

If you were the training consultant that Fred hired, describe how you would plan for the training. How would you create work simulations for Fred’s store? Provide 1 example of a work simulation you might create.

How successful do you think this training will be? Why? What factors or information from the case analysis influenced your position?

According to the case analysis, Fred had $20,000 left in his budget. What could he do with that money to further advance the organizational goal of personal service for customers? Be creative (but realistic).