Read pages 1-2, 5-27 of the web article Becoming a High Reliability

1. Chapter 1, Focus on Quality
2. Chapter 2, Quality Management Building Blocks
3. Chapter 3, Measuring Performance
4. Chapter 7, Improvement Project Teams

Chapter 1, “Focus on Qualityâ€
Chapter 2, “Quality Management Building Blocksâ€
Chapter 3, “Measuring Performanceâ€
Chapter 7, “Improvement Project Teamsâ€
Read the following chapters in the textbook, Lean Sigma â€" Rebuilding Capacity in Healthcare:

Chapter 1, “Existing Change Modelsâ€
Chapter 2, “Structuring Changeâ€
Read pages 1-2, 5-27 of the web article “Becoming a High Reliability Organization: Operational Advice for Hospital Leaders†athttp://archive.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/hroadvice/hroadvice.pdf. View these videos:

Healthcare Reform: Measuring and Improving Quality of Care at https://www.youtube.com/watch?v=ij057El1K5U
Schwalbe Healthcare Project Management Videos at https://www.youtube.com/playlist?list=PLnOSatFIECWUgZEDi815_Wt_RyFuxcWoI
Video #14. Rooting out waste in healthcare by taking cue from Toyota (8:47)
Video #19. Healthcare project management basics (2:59))
Video #20. Starting a lean healthcare project (5:18)
Video #25. Six sigma for healthcare--a better hospital in 5 days (6:05)
Video #26. Project management tips 2: top 10 signs of project failure (1:24)
Video #32. Healthcare patient falls six sigma project (6:37)
Video #33. Healthcare high alert medication six sigma project (6:39)
Video #35. Healthcare market example (2:01)
Select a specific healthcare organization. Based on this workshop’s readings and videos, examine in detail that healthcare organization’s successes and failures in delivering high-quality healthcare products and services to its consumers (patients, allied health practitioners, and doctors). Answer the following questions in a five-page research paper. No resources outside of the assigned resources are needed for this assignment.

What did the company do to correct its problems?
What financial, legal, and administrative outcome resulted from these successes and failures?
What did the healthcare organization do to increase the quality and value of the products and services it delivers to the consumer?