Quality management is an organizational commitment to continuous process of improvement that...

1. Quality management is an organizational commitment to continuous process of improvement that expands the definition of customer to include everyone involved in the organization.

True

False

2. Health insurance and retirement plans are examples of voluntary benefits.

True

False

3. A SWOT analysis is a process for determining an organization’s core competency.

True

False

4. The Age Discrimination in Employment Act of 1967 protects only employees over 55 years of age from discrimination.

True

False

5. Affirmative action is a practice in organizations that includes actively seeking, hiring and promoting women and minorities to correct past discriminatory injustices.

True

False


6. Career development has a shorter time focus than employee development.

True

False

7. The Privacy Act of 1974 requires federal government agencies to allow anyone to have access to individual personnel files and there is no individual consent needed.

True

False

8. Three basic methods of job evaluation are currently in use: ordering, classification, and point methods.

True

False

9. HRM activities are mildly affected by what occurs outside the organization.

True

False

10. The fact that organizations are no longer constrained by national borders illustrates that the world has become a global village.

True

False

11. The bulk of cross-cultural training is language training.

True

False




12. Continuous improvement programs aim at constantly improving the quality of products and services.

True

False

13. The Fair Compensation Wages Act passed in 1963 and mandates that organizations compensate men and women doing the same job in the organization with the same rate of pay.

True

False

14. Probably one of the most complex functions of international human resource management is the design and implementation of an equitable compensation program.

True

False

15. Most organizations take a ‘melting pot’ approach to diversity.

True

False


PART II: Complete the following multiple choice questions. Please highlight your answer selection.|
For example: An apple is a…..

a. Fruit
b. Vegetable
c. Poultry
d. Starch

16. Which of the following is not a key ingredient to design an effective team appraisal system?

a. Measure individual performance, not team performance.
b. Measure both team and individual performance.
c. Tie team results to organizational goals.
d. Begin with the team’s customers and its work process to satisfy customers’ needs.

17. Performance-based rewards are considered to be:

a. incentive systems
b. piecework pay plans
c. both a and b
d. only a

18. HRM typically provides which of these types of training to temporary employees?

a. Orientation.
b. Retirement planning.
c. Benefits options.
d. Career management.

19. Which of the following describes the “Strategy” phase of the strategic planning process?

a. Determining what business the organization will be in.
b. Setting goals and objectives.
c. Determining how goals and objectives will be attained.
d. Determining what jobs need to be done and by whom.

20. Studies on the benefits of job enrichment as a reward are inconclusive on which of these dimensions?

a. Productivity.
b. Turnover costs.
c. Employee commitment.
d. Employee satisfaction.

21. During a job analysis, which of these tasks are performed?

a. Promotion patterns and succession plans are identified.
b. An estimation of the labor supply is verified.
c. Duties and responsibilities of a job are matched with pay grades.
d. Skills, knowledge and abilities necessary to perform a job are determined.

22. Which of the following is the most widely used individual incentive plan?

a. Piecework plan
b. Scanlon plan
c. Merit pay
d. Competency-based plan

23. Jason, a satellite architect, accepted an overseas assignment for his company when the company agreed to provide a car and chauffeur, a beach villa, a sailboat, and a lump sum payment of $600,000. What kind of pay factor was used?

a. base pay.
b. differentials.
c. bonuses.
d. incentives.


24. Lee, an account manager for a large IT provider, has set his quota for next year 20% higher and decided to improve customer satisfaction quality by 10%. What MBO step was Lee performing?

a. Goal setting.
b. Monitoring.
c. Performance evaluation.
d. Formal review.

25. How has technology changed HRM practices?

a. Recruiting using the web generates smaller, more focused applicant pools.
b. Employee training is often delivered on demand rather than through scheduled courses.
c. Electronic resumes take more time to evaluate than paper resumes.
d. Nearly 20% of HR managers are involved in surveillance o