Psychology - Employees often perform work tasks simply

Subject for psychology

1.Employees often perform work tasks simply because their bosses tell them to do so. This is an example of __________ power.

expert

legitimate

referent

reward

2. Brianna is trying to increase her chances of being promoted to vice president by working to build good work relationships with other managers outside her own department. Brianna's behavior should be viewed as

dysfunctional politics.

functional politics.

coercive power.

functional influence.

3. Tara wants the Vice President of the Gingerbread Factory to know about the sudden resignation of one of her co-workers but she suspects that it will take several days for that news to travel through the formal channels. Tara mentions the news to her office manager in passing, knowing that the office manager has lunch with the VP's administrative assistant every day. Tara is assuming which communication method will get that message up to the VP?

The Y chain

The Circle

The Grapevine

The All-Channel

4. Censoring a message is characteristic of filtering.

True

False

5. In a university setting, professors are typically designated as

line employees.

staff employees.

both line and staff employees.

neither line nor staff employees.

6. A sexual harrassment claim can only be made if it involves a supervisor or a manager.

True

False

7. An example of autocratic decision making is when

the director asks for input from workers about closing the office early on Fridays but then makes a decision alone.

the supervisor decides which word processing software is to be used on all of the computers.

the salespeople agree after a discussion to offer a discount on orders over $1,000.

a vote is taken among secretaries to trade Veterans Day for the day after Thanksgiving as a vacation day.

8. Chip Conley applied Maslow's Hierarchy of Needs to the workplace. He revised the pyramid to include all of the following except:

survival

happiness

success

transformation

9. Written procedures and job descriptions typically reduce organizational politics.

True

False

10. Span of control refers to the number of levels of supervisors in an organizational hierarchy.

True

False

11. Hector and Janet have both been temporarily removed from their regular jobs to work with a group charged with planning and organizing an open house for their organization. These two people are part of a

project task force.

product support group.

traditional organization.

team organization.

12. Starbucks got it "right" because they created a consistent ________ no matter what franchise you are in anywhere in the world.

organization

experience

intervention

effort

13. Manner of dress is a form of nonverbal communication.

True

False

14. Karen threatens her employees with firing them unless productivity improves. This is an example of __________ power.

expert

legitimate

coercive

referent

15. The least preferred coworker is the one with whom the leader has the least contact.

True

False

16. According to Fiedler's contingency model, task-oriented leaders are always more likely to be successful.

True

False

17. Which of the following conflict resolution strategies results in a win-win situation?

collaboration

compromise

avoidance

accommodation

18. Gaining work-related expertise can increase one's power in an organization.

True

False

19. According to Fiedler’s contingency model, Kevan will be an effective leader if he

has a lot of control and influence over the situation that is affecting his employees.

has a poor relationship with his employees.

has limited power inherent in his leadership position.

All of the above

20. One way to increase power is to increase dependency on other people.

True

False

21. Several salespeople disagree with their team about how the new product introduction should be handled. This is an example of what level of conflict?

intragroup

intraorganizational

intergroup

interorganizational

22. Per Dan Ariely, all people care about is money, and the moment we give them money, we can direct them to work one way or another. This is why we give bonuses to bankers and pay in all kinds of ways.

True

False

23. Ken is one of four product managers in one organization and Lisa is vice president of sales for all products in another organization. Ken's organization reflects a __________ design while Lisa's reflects a __________ design.

centralized, decentralized

decentralized, centralized

divisional, functional

functional, divisional

24. Group polarization involves

groups becoming more cohesive over time.

group members collaborating with each other on a task.

groups making decisions that are less extreme than those of individuals.

groups making decisions that are more extreme than those of individuals.

25. When Sal, a manufacturing manager, realized that an important shipment might be late, he asked the assistant manager for her ideas about how to revise the shipping schedule so that this would not happen again. Sal ultimately decided what changes to make to the shipping schedule. According to the decision-making model, Sal used the __________ style.

autocratic I

autocratic II

consultative I

consultative II

26. Larry is the best mechanic in his racing team's pit crew. Everyone knows that Larry knows everything about cars, and because of this they will follow his orders. This is due to Larry's __________ power.

expert

legitimate

referent

reward

27. Wendy and Ben both wanted to make their department's presentation at the next stockholders meeting. Ben gave in to Wendy's wishes and did not include his portion of the presentation because he wants to maintain a good relationship with her. Ben used which of the following conflict resolution strategies?

Accommodation

Compromise

Avoidance

Collaboration

28. Generally, the encoding skills of the sender have little effect on the effectiveness of communication.

True

False

29. In Jean's work group, project decisions are made by concensus. She often does not agree with her coworkers and refuses to agree to project ideas. Jean would be classified as a(n)

dominator.

blocker.

gatekeeper.

opinion giver.

30. Employees who are competent, hard-working, and dedicated typically advance in an organization without using influence and politics.

True

False

31. A coworker reports an error you made to the manager. You are mad and get back at her by starting an ugly rumor about her. This is an illustration of

reciprocal power.

the power corollary.

illegal power.

illegitimate power.

32. If supervisors hold positive expectations about the performance of their employees, such as believing that they can solve a challenging problem, performance improves. This is an example of the _____ effect.

halo

pygmalion

snowball

long-term

33. Beth was recently hired to conduct a survey of employee attitudes for a large organization. As an OD consultant, her first step should be

providing relevant scientific research.

data gathering and diagnosis.

joint action planning.

evaluation.

34. Serving as a communication source is linked to increased power in the workplace.

True

False

35. In organizational development, a consultant usually tries to slow down or prevent change.

True

False

36. When low power members band together to increase their power, this is an example of

referent power.

a coalition.

coercive power.

the power corollary.

37. At the Gingebread Factory, a new employment policy has been established by the Executive Council, which sends a memo to the Vice President of Human Resources, who then forwards it to the department directors, who pass it along to their supervisors, who will share it with their respective department employees. This is an example of the _____ network.

Circle

Y

All-Channel

Wheel

38. Please fill in the blanks with the following key words: participative, authoritarian, delegative, high, low, more, less

YOU MUST SPELL THE WORDS CORRECTLY TO RECEIVE CREDIT--A MISSPELLED WORD WILL NOT BE RECOGNIZED AS A CORRECT ANSWER.

In Kurt Lewin et al’s 1939 leadership styles study, children who demonstrated _____(Blank 1) styles were more likely to be perceived as the boss in their arts and crafts group. This group appeared to be _____ (Blank 2) productive than other groups. The children who used ________(Blank 3) styles were very engaged with their group and, although the group was _________(Blank 4) productive, their arts and crafts project results were of _______(Blank 5) quality. The groups that had children who used a ________(Blank 6) style demonstrated ________ (Blank 7) cooperation with each other.

39. A marketing specialist works with an artist and a designer to develop new toys for children. Sometimes conflict occurs when the group makes decisions. These people are probably employed by a

traditionally structured organization.

functionally structured organization.

nontraditionally structured organization.

centralized organizational structure.

40. The power base that is most strongly and consistently linked to member satisfaction with the person wielding the power is

reward power.

coercive power.

referent power.

expert power.

41. The Gingerbread Factory has a separate unit that makes their chocolate crunch cookies and another unit that is completely responsible for all operations in producing their ginger snap cookies. The Gingerbread Factory has a __________ organizational structure.

nontraditional

consolidated

functional

divisional

42. An organization with a long chain of command and a narrow span of control is referred to as a __________ organization.

short

flat

tall

lean

43. According to Simon Sinek's law of diffusion of innovation, the first 2.5% of our population are our __________, the next 13.5% of our population are our ___________, and the next 34% are our __________ users of new products.

early adopters, majority, followers

innovators, early adopters, majority

innovators, followers, early adopters

early adopters, followers, majority

44. The "impersonality" of bureaucracies refers to the fact that

people rarely have the opportunity to get to know one another.

work-related decisions are based on logic rather than emotions.

workers are so rigidly controlled that they lose their individual identities.

workers treat customers with unfriendly attitudes.

45. The larger culture of a nation or society usually has very little influence on the culture within organizations.

True

False

46. Group conflict can lead to high quality decisions.

True

False

47. For the past ten years, Ryan has worked in a group in which each member is skilled, knowledgeable, and performs a variety of jobs. He enjoys his job except for the conflict that arises when the group makes decisions. Ryan works in a

project task force.

product support group.

traditional organization.

team organization.

48. The ___________ theory predicts that Eric will feel low levels of satisfaction at his job if he believes his boss does not care about him or his work.

Leader-member exchange

Universalist

Decision-making

Path-goal