POST BUS311 full course [ unit 7 Powerpoint Presentation ,Memorandum mid term final and all discussions

POST BUS311 full course [ unit 7 Powerpoint Presentation ,Memorandum mid term final and all discussions

Question # 00028539 Posted By: spqr Updated on: 10/17/2014 02:10 AM Due on: 11/21/2014
Subject Business Topic General Business Tutorials:
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  • U1.1 DB: Effective Business and Interpersonal Comm

    Issues relating to ethics are often not black or white. What is your reaction to the following scenario? There is not always a clear answer.

    You have taken the initiative to propose a comprehensive user manual for customers – something that has not existed before. You have come up with a concept and a detailed outline. The department manager approves the project and you run with it, engaging co-workers to work on different parts of it over the next few months.

    When the manual is published, the department manager is listed as the author and there are no acknowledgements (verbal or printed) to anyone who actually worked on the project.

    What kind of ethical choice does this omission represent? Are there pros and cons? What does it communicate internally and externally? Should you respond to the situation? If so, how?


  • Unit 1.2 DB: Constructive Feedback

    Every month, each employee in your department is expected to give a brief oral presentation on status of his or her project. However, your department has recently hired an employee with a severe speech impediment that prevents people from understanding most of what he has to say. As department manager, how will you resolve this dilemma? Please explain.


  • Unit 2.1 DB: Diversity

What is it like to be a minority within the majority culture? Here are some diversity-related scenarios that you, as a manager, might tackle. Diversity is a very touchy subject, so I hope our discussions will dig deep and "go there" so we can truly learn from each other.

How would you respond to these challenges? What might be the repercussions?

  • A number of employees from the former Soviet Union speak Russian together when they're in the workplace - they sit together on break and at lunch and do not befriend "Americans." Sometimes, they ask each other for work-related advice? Does it make you uncomfortable? Should you try to make them change their behavior? Why or why not? How?
  • A non-Christian employee doesn't want to participate in the festive daytime Christmas party, but goes reluctantly. Everybody is there and having fun. She tries to stay in the background, but is ushered over to a very merry Santa who insists on giving her a present. She leaves immediately, upset. Is she being unreasonable? Explain. How much should religion be accommodated in the workplace (this is a huge question, so just touch on it).
  • What subcultures are you part of (race, religion, gender, Northerner, Southerner, it could be anything....)? Have you ever felt uncomfortable at work because of your membership within a sub-culture? Were you accommodated appropriately?

  • Unit 2.2 DB: Selecting the right media

    What would be the best way or combination of ways to educate co-workers about the new business your (imaginary) company just acquired?

    Oral media, written media, visual media and/or electronic media? Please give examples.

    ? We will be using your imaginary company in future discussions. ?



    • Unit 3.1 DB: Writing Business Messages

      Referring to your imaginary company's acquisition in Unit 2, refer to page 143 and choose two writing techniques. Write a substantial paragraph using each one to discuss an aspect of the acquisition. You can make up your own company and details.


    • Unit 3.2 DB: Distribution considerations

      Refer back to the media recommendations you made in unit 2, discussion B. Please evaluate them in terms of the four issues highlighted on page 171, "Distributing your message."


    • Unit 4.1 DB: Messages for electronic media

    Let's look more closely at blogging this week. Using your imaginary companies from last week, please talk about how you would incorporate a blog, using the 3-step process on p. 204.


  • Unit 4.2 DB: Positive and routine messages

    To me, goodwill is that intangible that makes the world go round. With our overtasked lives, I'm not sure it is getting the attention it deserves.

    For this discussion, please write a goodwill message to a client or a customer or a colleague. Refer to page 240 and put some detail into it. Thanks.




    • Unit 5.1 DB: Negative messages

      Tell us about a negative message you've received/observed at work or in an organizational setting (feedback? layoff? customer/client complaint? other?).

      How was it handled? What was its effect on you? Co-workers? Customers? Was there some way it could have been handled better? Delve into it a bit.

      By the way, check out this tidbit: Research Shows Rude Behavior at Work Is Increasing and Affects the Bottom Line


    • Unit 5.2 DB: Persuasive messages

      Hello colleagues. The AIDA model piqued my interest because it relates to how I write as a journalist (and also because it is my mother's name, believe it or not). The checklist on page 315 (A through D) is helpful.

      Please write a 4-line persuasive message relating to a new product or service from your imaginary businesses.

      A - Get the reader's attention
      I - Keep the reader's interest by explaining or expanding the 1st line
      D - Whet their desire by telling them "what's in it for me?"
      A - Motivate them to take action



    • Unit 6.1 DB: Planning reports and proposals

    Let's consider the "Yardstick Approach" (p. 353).

    Before you decided to acquire the new business, you prepared an (imaginary) analytical report comparing two potential acquisitions.

    Answer the following questions in one or two sentences about how you might have prepared for this report. Keep it simple, be creative.

    • Why were you looking to acquire another business?
    • What industry or economic trends did you consider?
    • What 2 companies were you evaluating as possible acquisitions?
    • What criteria did you use to evaluate (and compare) your potential acquisitions? (Make a list - this is the yardstick)
    • Make a recommendation, using the 5 steps on pp. 352-353.



  • Unit 6.2 DB: Incorporating visuals

    Referring back to your imaginary analytical reports on this week's Discussion A, what types of visuals did you use in this document?

    See Figure 12.8 on page 384. Pick at least one choice from the data visuals and one from the info/concepts/ideas visuals.

    Why did you choose these and what did they illustrate? Please put some detail into your answers.





    • Unit 7.1 DB: Formal reports

      Chapter 13 presented a formal report (pp. 413-27). What did you think of it? What did you like or not like about it? What could be better? Am interested in your thoughts. As always, I want some analysis.


    • Unit 7.2 DB: Oral presentations

      Let's pretend you'll be giving an oral presentation related to your imaginary business. You can choose the topic and the audience.

      Refer to Table 14.1 on p. 454 and discuss the 6 bullet points related to predicting the audience's probable reaction.


    Unit 8 DB: Who are you?

    Refer to page 532 ( 528 in the 11th edition) and answer the question "Tell me something about yourself" - as if you were being asked in a job interview.

    Think about these questions:

    • What kind of worker are you?
    • What are your best skills?
    • What are your major accomplishments?
    • What motivates you?


  • midterm


  • • Question 1

    4 out of 4 points

    "All the characteristics and experiences that define each of us as individuals" is the definition of ________

    • Question 2

    4 out of 4 points

    Business communication is often more demanding than social communication because communication on the job is affected by the _____

    • Question 3

    4 out of 4 points

    The key to a productive meeting is careful planning that addresses _____

    • Question 4

    4 out of 4 points

    When introducing yourself to someone in a business context, you should always include a brief description of ________

    • Question 5

    4 out of 4 points

    Most people belong to ______

    • Question 6

    4 out of 4 points

    Unlike style sheets and templates, _________ address(es) the overall look and feel of a page or screen, including color palettes and background images.

    • Question 7

    4 out of 4 points

    The preferred title for women in business is __________, unless the individual requests otherwise.

    • Question 8

    4 out of 4 points

    When you are criticizing or correcting, it is best to _________

    • Question 9

    4 out of 4 points

    For effective document design, you should _______

    • Question 10

    4 out of 4 points

    Using white space in a document ________

    • Question 11

    4 out of 4 points

    Serif typefaces are generally preferable to sans serif fonts for ______

    • Question 12

    4 out of 4 points

    Because many email programs display the first few words or lines of incoming messages, you should _______

    • Question 13

    4 out of 4 points

    Email etiquette requires that writes do all of the following except ________

    • Question 14

    4 out of 4 points

    Social media postings on sites such as Twitter and Facebook ________

    • Question 15

    4 out of 4 points

    In terms of social networking, UGC stands for ________

    • Question 16

    4 out of 4 points

    When your message is complex and includes a large amount of information, _______

    • Question 17

    4 out of 4 points

    "Insurance premiums have increased, and cost-of-living raises have not kept up" is a _______ sentence.

    • Question 18

    4 out of 4 points

    "Although our servers are stable, the telephone system is a serious concern" is a _________

    • Question 19

    4 out of 4 points

    Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.

    • Question 20

    4 out of 4 points

    Ethics can be defined as not doing anything illegal.

    • Question 21

    4 out of 4 points

    Cultural context refers to the pattern of physical cues, environmental stimuli, and implicit understanding that conveys meaning between members and the same culture.

    • Question 22

    4 out of 4 points

    International business communication has been hampered by tightening trade barriers throughout the world.

    • Question 23

    4 out of 4 points

    As long as your message is clear, the size of your audience should not affect your approach.

    • Question 24

    4 out of 4 points

    The denotative meaning of a word is its dictionary definition.

    • Question 25

    4 out of 4 points

    In general, user-generated content sites have yielded disappointing results for companies that have used them for business purposes.




  • final




  • • Question 1

    4 out of 4 points

    Contacting people in a job candidate's online network for background information ________

    • Question 2

    0 out of 4 points

    When using the direct approach to deliver negative messages, you ________

    • Question 3

    4 out of 4 points

    Which of the following would be an appropriate handout to accompany an oral presentation?

    • Question 4

    4 out of 4 points

    Speaking from notes or an outline is often effective because __________

    • Question 5

    4 out of 4 points

    "What are your plans for expanding you sales to the European market?" is an example of ____

    • Question 6

    4 out of 4 points

    Which of the following is not included in the prefatory parts of a formal report?

    • Question 7

    4 out of 4 points

    One effective way to arouse interest at the start of a speech is to ________

    • Question 8

    4 out of 4 points

    In a positive message, the main idea is presented _______

    • Question 9

    4 out of 4 points

    The purpose of a resume is to ______

    Response Feedback:

    • Question 10

    4 out of 4 points

    "Accounting Services is here to assist you during our transition to electronic billing" is an example of which type of buffer? ________

    • Question 11

    4 out of 4 points

    To illustrate how your department's budget will be distributed by percentage and type of expense, you should use _______

    • Question 12

    4 out of 4 points

    Generally speaking, bad news for employees should be delivered using _________

    • Question 13

    4 out of 4 points

    When it comes to the job search, volunteering __________

    • Question 14

    4 out of 4 points

    Your goal in the initial screening interview is to _______

    • Question 15

    4 out of 4 points

    Do not include on your resume items that could encourage discrimination, such as ______

    • Question 16

    4 out of 4 points

    Transitional words and phrases ________

    • Question 17

    4 out of 4 points

    The second stage of interviews (following screening) is the ______ stage

    • Question 18

    4 out of 4 points

    In a negative message, which of the following would be the most effective alternative to stating, "We cannot afford to continue this program"? _______

    • Question 19

    4 out of 4 points

    When making a routine request, you should begin with _______

    • Question 20

    4 out of 4 points

    Sources of secondary information include _______

    • Question 21

    4 out of 4 points

    At the beginning of a research project, you need to ________

    • Question 22

    4 out of 4 points

    An index _________

    • Question 23

    4 out of 4 points

    ________ interviews allow one or more interviewers to meet with several candidates simultaneously and to observe how candidates interact with potential peers.

    • Question 24

    4 out of 4 points

    Searching LinkedIn to learn about the managers you will meet in an upcoming interview _____

    • Question 25

    4 out of 4 points

    When using the AIDA approach to persuasion, the closing should _________



    • Question

    Memorandum: writing a negative message

    Write a substantive negative message using the indirect approach that includes the 4 components illustrated in Figure 9 on page 256 and detailed in pp. 259-62. You can use a scenario from your imaginary businesses if you'd like. Remember to break up large paragraphs to improve "digestibility."

    See the text on page 256 for guidance in determining an appropriate scenario. Refer to Table 9.2 on page 260 for types of buffer statements. It may be helpful to review paragraph types on page 143.

    This assessment is worth 30 points. I will be looking at:

    • Analysis, clarity of writing (10 points)
    • Use of negative writing techniques (15 points)
    • Spelling, grammar and typos (5 points)

    This is due Monday at noon (September 29, 2014) .



    Powerpoint Presentation

    Following the guidelines on pp. 465 - 468, build a 10 slide (excluding title page or end page) Power Point presentation using your imaginary company as a basis. Please incorporate the elements of:

    • key visuals (5 points) - see Figure 14.6 on p. 466, for examples.
    • Subject matter: Imaginary company (5 points)
    • charts/tables (3 points)
    • design elements (5 points)
    • flow of information (2 points)

    If you have questions about this assignment e-mail me or post a thread in the "Ask your Instructor" forum.

    This assignment is due Monday, August 11th at noon.



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