post Bus311 final exam

post Bus311 final exam
Question 1
1. In a negative message, which of the following would be the most effective alternative to stating, "We cannot afford to continue this program"? _______
A. |
The program will conclude on May 1. |
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B. |
Much as we would like to support it, the program will be stopped. |
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C. |
Due to a new company policy, we can no longer fund this program. |
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D. |
There's no more money to extend this program. |
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E. |
To no one's surprise, this program will be cut as of May 1. |
4 points
Question 2
1. When it comes to the job search, volunteering __________
A. |
has little to no value, since it does not involve working for pay. |
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B. |
is helpful only for those seeking employment in the nonprofit sector. |
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C. |
should not be mentioned, since many employers view it as a waste of time. |
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D. |
can provide valuable networking opportunities. |
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E. |
is helpful only if it allows you to do temporary work for a potential employer. |
4 points
Question 3
1. To illustrate how your department's budget will be distributed by percentage and type of expense, you should use _______
A. |
an organizational chart. |
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B. |
a Gantt chart. |
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C. |
a pie chart. |
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D. |
a line chart. |
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E. |
an inverted pyramid. |
4 points
Question 4
1. The purpose of a resume is to ______
A. |
induce the reader to hire you. |
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B. |
list all your skills and abilities. |
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C. |
get you an interview. |
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D. |
take the place of an application letter. |
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E. |
exaggerate your qualifications and impress potential employers. |
4 points
Question 5
1. Which of the following would be an appropriate handout to accompany an oral presentation?
A. |
An interesting but unrelated news article |
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B. |
A list of relevant websites |
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C. |
A photo of you, with a caption listing all of your qualifications |
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D. |
A brief note explaining that, unfortunately, there will be no time for questions. |
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E. |
Any of the above |
4 points
Question 6
1. At the beginning of a research project, you need to ________
A. |
develop a formal outline that you plan to stick to throughout your researching and writing. |
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B. |
familiarize yourself with the subject. |
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C. |
just jump in by finding resources on the Internet and taking notes from them. |
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D. |
develop the conclusion you want to reach and start looking for evidence that supports that conclusion. |
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E. |
try Google to see if it provides enough information, and if not proceed to databases and other sources. |
4 points
Question 7
1. "Accounting Services is here to assist you during our transition to electronic billing" is an example of which type of buffer? ________
A. |
good news |
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B. |
cooperation |
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C. |
understanding |
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D. |
fairness |
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E. |
appreciation |
4 points
Question 8
1. The second stage of interviews (following screening) is the ______ stage
A. |
in-depth |
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B. |
narrowing |
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C. |
exploration |
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D. |
elimination |
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E. |
selection |
4 points
Question 9
1. Searching LinkedIn to learn about the managers you will meet in an upcoming interview _____
A. |
is unethical, since LinkedIn profiles are private. |
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B. |
is acceptable as long as you never reveal that you have done it. |
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C. |
requires that you ask their permission beforehand. |
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D. |
can make it easier for you to build rapport with your interviewers. |
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E. |
hinders your chances of success by making you seem desperate for employment. |
4 points
Question 10
1. Your goal in the initial screening interview is to _______
A. |
explain your greatest strengths in depth. |
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B. |
distinguish yourself from other candidates. |
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C. |
clinch the deal. |
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D. |
provide as much detail as possible about positions you've held in the past. |
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E. |
convince the interviewer that you need a decision right away. |
4 points
Question 11
1. Generally speaking, bad news for employees should be delivered using _________
A. |
blunt language. |
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B. |
the direct approach. |
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C. |
the indirect approach. |
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D. |
passive voice. |
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E. |
subordinates. |
4 points
Question 12
1. "What are your plans for expanding you sales to the European market?" is an example of ____
A. |
a closed-ended question. |
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B. |
an open-ended question. |
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C. |
a restatement question. |
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D. |
an inappropriate question. |
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E. |
a conclusion. |
4 points
Question 13
1. Transitional words and phrases ________
A. |
tie ideas together and show how one thought is related to another. |
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B. |
help overcome poor organization. |
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C. |
are essential to analytical reports but unnecessary in informational reports. |
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D. |
generally confuse readers, especially in online reports. |
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E. |
do all of the above. |
4 points
Question 14
1. When using the AIDA approach to persuasion, the closing should _________
A. |
urge the audience to take the action you are requesting. |
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B. |
provide additional evidence and detail not covered in the desire section. |
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C. |
explain the steps needed to implement your ideas. |
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D. |
warn the audience that bad things will happen if they don't listen to you. |
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E. |
do all of the above. |
4 points
Question 15
1. Which of the following isnot included in the prefatory parts of a formal report?
A. |
Cover |
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B. |
Letter of authorization |
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C. |
Introduction |
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D. |
Table of contents |
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E. |
Title page |
4 points
Question 16
1. When using the direct approach to deliver negative messages, you ________
A. |
begin with a buffer. |
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B. |
should not include reasons for the decision or information. |
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C. |
should end the message on a respectful note. |
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D. |
can expect your audience to be offended. |
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E. |
should not worry about tone. |
4 points
Question 17
1. When making a routine request, you should begin with _______
A. |
an indication of the importance of your request. |
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B. |
a statement of who you are. |
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C. |
a clear statement of the main idea or request. |
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D. |
a question. |
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E. |
a humorous comment. |
4 points
Question 18
1. Sources of secondary information include _______
A. |
first-hand observation. |
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B. |
in-person interviews. |
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C. |
newspapers and periodicals. |
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D. |
experiments. |
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E. |
an online survey designed specifically for your project. |
4 points
Question 19
1. Speaking from notes or an outline is often effective because __________
A. |
you can look at the notes instead of at your audience. |
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B. |
you can maintain a natural speaking flow. |
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C. |
it reduces the likelihood that you will improvise. |
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D. |
it enables you to read the presentation word-for-word. |
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E. |
it takes far less to prepare than writing out the entire presentation. |
4 points
Question 20
1. An index _________
A. |
may include the names of important persons mentioned in your report. |
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B. |
lists only the names of authors cited in the report. |
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C. |
is never necessary in business reports. |
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D. |
should always be prepared by someone other than the author of the report. |
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E. |
all of the above are true. |
4 points
Question 21
1. In a positive message, the main idea is presented _______
A. |
in the first sentence of the middle paragraph. |
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B. |
at the end of the middle paragraph. |
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C. |
right at the beginning of the letter. |
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D. |
in the last sentence of the letter. |
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E. |
by implication only. |
4 points
Question 22
1. ________ interviews allow one or more interviewers to meet with several candidates simultaneously and to observe how candidates interact with potential peers.
A. |
Panel |
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B. |
Group |
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C. |
Team |
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D. |
Collaborative |
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E. |
Inclusive |
4 points
Question 23
1. One effective way to arouse interest at the start of a speech is to ________
A. |
always start things off with a joke. |
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B. |
unite the audience around a common goal. |
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C. |
tease the audience by not mentioning specifically what you'll be talking about. |
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D. |
say something outrageous, such as an insulting comment about an audience member. |
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E. |
do none of the above. |
4 points
Question 24
1. Do not include on your resume items that could encourage discrimination, such as ______
A. |
home address. |
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B. |
hobbies. |
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C. |
marital status. |
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D. |
military service. |
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E. |
management experience. |
4 points
Question 25
1. Contacting people in a job candidate's online network for background information ________
A. |
is illegal unless the candidate has listed them as references. |
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B. |
occurs very rarely, since most employers don't have time to check online networks. |
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C. |
is impossible if the candidate does not provide contact information. |
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D. |
violates Facebook and LinkedIn user agreements. |
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E. |
is becoming more common among employers. |

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