PM3325: Project PROJECT SUBMISSION PLAN Project
Question # 00368969
Posted By:
Updated on: 08/22/2016 07:44 AM Due on: 08/22/2016
PM3325: Project
The project in the course is a comprehensive course-level assessment on TQM. The project
comprises two parts, Project Part 1 and Project Part 2. You are required to start with Project
Part 1 in Week 2 and submit it by the end of Week 4. Start Project Part 2 in Week 4 and submit
it by the end of Week 6.
In Project Part 1, you are required to answer questions to convince the board of a failing
company to adopt TQM. In Project Part 2, you are required to answer questions on the finer
aspects of introducing TQM in the company.
PROJECT DESCRIPTION
Project Introduction:
Assume that you have been appointed to turn a failing company around, and you identify TQM
as the answer. Your project report submission should comprise answers to the questions that
revolve around this situation and are related to TQM.
Course Objectives Tested:
1. Define and compare internal and external customers of any quality project or process.
2. Compare and contrast Total Quality Management to ISO 9000.
3. Apply basic tools for improving the effectiveness of work processes including flowcharting,
cause and effect diagrams and the use of root cause analysis methods.
4. Create charts and graphs to explain a statistical analysis of a selected project.
5. Develop a quality management plan including quality metrics, quality checklist, and process
improvement plan.
6. Apply quality audit techniques to identify quality management system nonconformities and
to apply problem-solving techniques for corrective actions.
7. Delineate the total quality management processes within each phase of the product and
project cycle.
Page 1
PM3325: Project
PROJECT SUBMISSION PLAN
Project
Description/Requirements of Project Part
Part
1
TQM and a 90-Day Turnaround
Assume that you are to take up the role of the president and CEO of a major
corporation in the United States, WonderWash—an electrical appliances
manufacturer. You are an experienced senior manager with more than 15 years
of varied responsibilities with white goods manufacturing companies. You
supervised their manufacturing facilities with a total commitment TQM.
Despite being a longtime manufacturer, WonderWash has been losing sales at
an increasing rate. The quality and customer service areas are declining too.
The company has been run under the same management style for a long
time—a traditional approach that has not taken into account any of the
changes adopted by other companies to modernize their facilities or utilize any
of the concepts that have made them successful.
You are expected to turn the situation around within 90 days of your hiring.
You have identified the need for TQM and, therefore, are determined to adopt
the concept. Where do you begin?
What specific steps should you take with respect to the following questions?
1. How would you introduce TQM first to the board and then to the
company?
2. In your introduction, what considerations are important for the
presentation?
3. How would you characterize quality in a world-class organization, and
how can WonderWash become one?
4. Where was TQM first developed and adopted, and what can
WonderWash learnt from the experience?
Page 2
PM3325: Project
Project
Description/Requirements of Project Part
Part
5. What is the role of company ethics in the development of TQM at
WonderWash?
6. How would you explain to company personnel how a quality culture
differs from a traditional culture?
7. What role does the customer play in the process of TQM? How is this
difference communicated to the employees in general?
Submission Requirements:
Submit your project report, in a minimum of 800 words, in a MS Word
document, using APA style.
Due: Week 4
Grading Weight: 12%
2
Developing and Implementing the Plan
How would you take into consideration the following questions for your plan?
1. How do you see the process of team building fitting into the theory and
practice of TQM as it applies to WonderWash?
2. What is the relationship between TQM and ISO 9000? Are they compatible,
adoptable, and supportable in the WonderWash environment?
3. What quality tools would you incorporate in your planning process, and
what function would each fulfill?
4. Would you incorporate SPC in the development of TQM, and if so, what
elements of SPC and why?
5. Would you incorporate Just-in-Time manufacturing in the development of
your new processes, and how would it fit within the context of TQM?
Explain how you would summarize the implementation of TQM for the "new"
WonderWash.
Page 3
PM3325: Project
Project
Description/Requirements of Project Part
Part
Submission Requirements:
Submit your report, in a minimum of 500 words, in a MS Word document, using
APA style.
Due: Week 6
Grading Weight: 13%
(End of Project Description)
Page 4
The project in the course is a comprehensive course-level assessment on TQM. The project
comprises two parts, Project Part 1 and Project Part 2. You are required to start with Project
Part 1 in Week 2 and submit it by the end of Week 4. Start Project Part 2 in Week 4 and submit
it by the end of Week 6.
In Project Part 1, you are required to answer questions to convince the board of a failing
company to adopt TQM. In Project Part 2, you are required to answer questions on the finer
aspects of introducing TQM in the company.
PROJECT DESCRIPTION
Project Introduction:
Assume that you have been appointed to turn a failing company around, and you identify TQM
as the answer. Your project report submission should comprise answers to the questions that
revolve around this situation and are related to TQM.
Course Objectives Tested:
1. Define and compare internal and external customers of any quality project or process.
2. Compare and contrast Total Quality Management to ISO 9000.
3. Apply basic tools for improving the effectiveness of work processes including flowcharting,
cause and effect diagrams and the use of root cause analysis methods.
4. Create charts and graphs to explain a statistical analysis of a selected project.
5. Develop a quality management plan including quality metrics, quality checklist, and process
improvement plan.
6. Apply quality audit techniques to identify quality management system nonconformities and
to apply problem-solving techniques for corrective actions.
7. Delineate the total quality management processes within each phase of the product and
project cycle.
Page 1
PM3325: Project
PROJECT SUBMISSION PLAN
Project
Description/Requirements of Project Part
Part
1
TQM and a 90-Day Turnaround
Assume that you are to take up the role of the president and CEO of a major
corporation in the United States, WonderWash—an electrical appliances
manufacturer. You are an experienced senior manager with more than 15 years
of varied responsibilities with white goods manufacturing companies. You
supervised their manufacturing facilities with a total commitment TQM.
Despite being a longtime manufacturer, WonderWash has been losing sales at
an increasing rate. The quality and customer service areas are declining too.
The company has been run under the same management style for a long
time—a traditional approach that has not taken into account any of the
changes adopted by other companies to modernize their facilities or utilize any
of the concepts that have made them successful.
You are expected to turn the situation around within 90 days of your hiring.
You have identified the need for TQM and, therefore, are determined to adopt
the concept. Where do you begin?
What specific steps should you take with respect to the following questions?
1. How would you introduce TQM first to the board and then to the
company?
2. In your introduction, what considerations are important for the
presentation?
3. How would you characterize quality in a world-class organization, and
how can WonderWash become one?
4. Where was TQM first developed and adopted, and what can
WonderWash learnt from the experience?
Page 2
PM3325: Project
Project
Description/Requirements of Project Part
Part
5. What is the role of company ethics in the development of TQM at
WonderWash?
6. How would you explain to company personnel how a quality culture
differs from a traditional culture?
7. What role does the customer play in the process of TQM? How is this
difference communicated to the employees in general?
Submission Requirements:
Submit your project report, in a minimum of 800 words, in a MS Word
document, using APA style.
Due: Week 4
Grading Weight: 12%
2
Developing and Implementing the Plan
How would you take into consideration the following questions for your plan?
1. How do you see the process of team building fitting into the theory and
practice of TQM as it applies to WonderWash?
2. What is the relationship between TQM and ISO 9000? Are they compatible,
adoptable, and supportable in the WonderWash environment?
3. What quality tools would you incorporate in your planning process, and
what function would each fulfill?
4. Would you incorporate SPC in the development of TQM, and if so, what
elements of SPC and why?
5. Would you incorporate Just-in-Time manufacturing in the development of
your new processes, and how would it fit within the context of TQM?
Explain how you would summarize the implementation of TQM for the "new"
WonderWash.
Page 3
PM3325: Project
Project
Description/Requirements of Project Part
Part
Submission Requirements:
Submit your report, in a minimum of 500 words, in a MS Word document, using
APA style.
Due: Week 6
Grading Weight: 13%
(End of Project Description)
Page 4
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Rating:
/5
Solution: PM3325: Project PROJECT SUBMISSION PLAN Project