ORG 601 - To compare the actual variation in a process

QUESTION 1

1. To compare the actual variation in a process (voice of the Process) to its Allowed variation limits (Voice of the customer) you would utilize ____.
2. Pareto charts
3. normal distribution
4. process capability calculations
5. standard deviation

1 points

QUESTION 2

1. Which of the following are part of the minimal attributes of a compliance matrix (Mark all that apply)
2. Requirement
3. Contact
4. Quality Assurance Task
5. Response

1 points

QUESTION 3

1. "Define, Identify, Assume, Develop, and Change are the major steps in conducting ____, a method for identify the powerful forces that influence change within an organization."
2. an Inquisition
3. a Force Field Analysis
4. a Deep Dive Analysis
5. an Internal Project Review

1 points

QUESTION 4

1. The seven basic quality tools of quality were described in a book called Guide to Quality Control by ___.
2. Huf
3. Rose
4. Ishikawa
5. Deming

1 points

QUESTION 5

1. The common starting categories in a cause and effect diagram are ___.
2. "People, Procedures, Policies, Product"
3. "Product, Customers, Users, Process"
4. "People, Policies, Procedures, Equipment"
5. "Stakeholders, Product, the DOW, Distribution Chain"

1 points

QUESTION 6

1. The Cause and Effect diagram and Pillar Diagrams are tools utilized to ____.
2. Define Project Data
3. Define a Quality Plan
4. Analyze Project Process
5. Create Fishbones

1 points

QUESTION 7

1. ___ is a tool to ensure that actions comply with requirements.
2. brainstorming
3. Force Field Analysis
4. Compliance matrix
5. Quality Control

1 points

QUESTION 8

1. "Tools such as stratified data plots, scatter plots or testing quick fix/obvious solutions are ways to help confirm a cause-and-effect relationship and quantify the ___ of the effect."
2. variance
3. accuracy
4. fix
5. magnitude

1 points

QUESTION 9

1. Peer Reviews seek to find the ____ type of defects.
2. technical matter
3. quality
4. typos
5. editorial

1 points

QUESTION 10

1. "Flow Charts, Run Charts, and Control Charts are three quality tools utilized to _____."
2. Collect Data
3. Understand Project Processes
4. Solve Problems
5. Analyze Processes

1 points

QUESTION 11

1. "Force Field Analysis, Brainstorming, Affinity Diagrams, and Multivoting are examples of tools to help a project manager ____."
2. ensure every action is perfect
3. collect quality data
4. understand project processes
5. solve project problems

1 points

QUESTION 12

1. "A technique utilized as a means of developing team consensus on priority rankings free of bias or influence, sometimes also called Multivoting:"
2. Affinity Diagramming
3. Nominal Group Technique
4. Consensus Building
5. Crucial Conversations

1 points

QUESTION 13

1. A ____ chart is a helpful tool to identify the greatest opportunity for improvement among a number of possibilities and to identify the small number of most influential causes among the complete set of possible sources of error.
2. Pareto
3. Run
4. Scatter
5. Chit

1 points

QUESTION 14

1. "If you wish to disclose the nature of variation in the process, indicate what should be expected and indicate what lies outside of expectations you would use ____."
2. Control Charts
3. Histograms
4. Run Charts
5. Descriptive Statistics

1 points

QUESTION 15

1. The fifth step in Flow Charting is ____.
2. Finalize
3. Test
4. Establish the Sequence of Steps
5. to Draw

1 points

QUESTION 16

1. "Build, Connect, Count, and Identify are the four major steps it creating a ____."
2. Pareto Chart
3. Run Chart
4. Pillar Diagram
5. Fishbone Diagram

1 points

QUESTION 17

1. ____ is the average distance from each data point to the mean and is part of the Descriptive Statistics story.
2. Mode
3. 1st quartile
4. Standard Deviation
5. 4th quartile

1 points

QUESTION 18

1. "Once Brainstorming is complete, the ideas must be made sense of, ____ is a quality tool that is used to organize and summarize unstructured issues or ideas."
2. brainstorming
3. affinity diagramming
4. collecting data
5. multi-voting

1 points

QUESTION 19

1. Graphs would be a tool for ___ data.
2. Collecting
3. Dissecting
4. Understanding
5. Slicing and Dicing

1 points

QUESTION 20

1. "Situation, Data type, Objectives, Familiarity, and Certainty are all factors in ____."
2. population selection
3. data analysis
4. sample selection
5. Quality Control