ORG 601- Select all examples of Non-Value-Added work

QUESTION 5

Select all examples of Non-Value-Added work:

1. Quality Inspection
2. Fixing an Error
3. Adding Features to Product
4. New Service Feature

1 points

QUESTION 6

_____ is an accelerated method of process improvement that follows the DMAIC approach.

1. Taguchi
2. QFD
3. Kaizen
4. TQM

1 points

QUESTION 7

Operational definitions provide a link between requirements and ______.

1. standards
2. specifications
3. regulations
4. customers

1 points

QUESTION 8

"_____ are the base in project quality and can be classified as external, internal, or hidden."

1. Customers
2. Shareholders
3. Regulators
4. Project Managers

1 points

QUESTION 9

Select all examples of Value-Added work:

1. Quality Inspection
2. Adding Features to Product
3. Fixing an Error
4. New Service Feature

1 points

QUESTION 10

____ is used to identify central themes in a set of ideas when a problem is not well organized.

1. Affinity Diagramming
2. Multivoting
3. Brainstorming
4. QFD

1 points

QUESTION 11

DMAIC is a structured problem-solving methodology that consists of ___ major steps.

1. 5
2. 3
3. 8
4. 10

1 points

QUESTION 12

____ produces many ideas or solutions in a short time.

1. Affinity Diagrams
2. DMAIC
3. Brainstorming
4. Voice of Customer (VOC)

1 points

QUESTION 13

"____ includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements."

1. Cost-Benefit Analysis
2. Cost of quality
3. Appraisal Cost
4. Basis of Estimate

1 points

QUESTION 14

"The three lenses/tools that can be utilized to select projects are _____, Voice of Customer (VOC), and Voice of Process (VOP)."

1. Voice of Business (VOB)
2. Voice of Policy (VOP)
3. Voice of Regulators (VOR)
4. Voice of Management (VOM)

1 points

QUESTION 15

____ is a technique for identifying priorities or at least narrowing down the options from a list of ideas.

1. DMAIC
2. Brainstorming
3. Affinity Diagramming
4. Multivoting