Of the two types of customer expectations, adequate performance
Question # 00819922
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Updated on: 02/24/2022 08:37 PM Due on: 02/25/2022
Of the two types of customer expectations, adequate performance expectations fluctuate the most.
- Describe a situation that would cause adequate expectations to increase, thereby narrowing the width of the zone of tolerance.
- What might a firm do in this situation to achieve its satisfaction targets?
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Solution: Of the two types of customer expectations, adequate performance