Noneffective Communication and identify errors in communication

Watch the video "Noneffective Communication" and identify errors in communication that led to the unlikely outcome of the interaction. What was it about the combination of the verbal message and the nonverbal message that created misunderstandings between the individuals involved? Look at the environment (context) of the interaction. How might the environment play a role in the miscommunication?
In MS Word write at least 300 words to answer these questions.