NCu OL7001 Week 4 - Assignment: Develop Communication Skills with a Self-Evaluation

instructions

Identify and evaluate your own approach in handling conflict with respect to communication skills, interaction style, and group interaction skill sets by writing a paper that addresses the questions outlined below. However, avoid simply answering each question separately; your evaluation should be comprehensive in nature.

1. Are you confident when you enter conflict situations, or does your behavior leave something to be desired? Provide specific examples to support your claims.
2. What are your strengths and areas that require improvements in conflict situations? Provide specific examples to support your claims.
3. What behaviors or skill sets do you want to enhance? Include a minimum of three behaviors or skill sets in your analysis. Suggestions are as follows:
   
   • Gaining a sense of responsibility for one's own feelings
   • Increasing perspective-taking skills, so that the other person's perception of the situation can be better understood
   • Learning how to determine whether a conflict should be confronted or avoided
   • Avoiding destructive conflict patterns
   • Recognizing motives in conflict situations
   • Understanding how relationships affect conflict behavior
   • Recognizing the variables that affect conflict (like power and trust) and how to respond to them
   • Analyzing conflicts so that a wider array of choices become available
   • Increasing anger management skills
   • Learning to control verbal aggressiveness
   • Learning how to ask others for change
   • Increasing empathic listening skills
   • Learning to de-escalate destructive conflict
   • Learning how to let go of grudges (forgiveness skills)

Support your evaluation with at least five scholarly resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.