MGt320 final exam

Question 1

One benefit of implementing an ERP system is that the implementations are usually quite similar from one organization to another.

True

False

Question 2

As opposed to e-Business systems, ERP systems are focused more on internal process integration.

True

False

Question 3

Functional silos deliver value through their cross-functional performance but are evaluated for their functional performance.

True

False

Question 4

When a new employee is hired and enrolled in the company benefits plan, this would involve using the human resources module.

True

False

Question 5

Training for users should focus on how they will use the new system for daily processing of transactions.

True

False

Question 6

If some ERP functionality does not work well, there may need to be a change to the original project scope.

True

False

Question 7

The first step in the BPR methodology is to define the "as is" process.

True

False

Question 8

Outsourcing by its very nature forces a more process-oriented perspective on the company.

True

False

uestion 9

e-SCM is the use of Web-based technology to support the key procurement processes.

True

False

Question 10

Organizations first implemented CRM to capture customer data for analysis.

True

False

Question 11

As organizations grew they tended to create a hodge-podge of siloed information systems that lacked ________.

	A.	analysis
	B.	modularity
	C.	diversity
	D.	integration
	E.	none of the above
	F.
	G.

Question 12

The ________ approach to implementing an ERP system helps organizations lower the long-term maintenance of the ERP application.

	A.	RAD
	B.	layered
	C.	waterfall
	D.	data flow

Question 13

One danger of outsourcing is that employees for an outsourcing partner can leave and go to work for a(n) ________.

	A.	government
	B.	attorney
	C.	competitor
	D.	consultant
	E.	none of the above

Question 14

An organization that wants to connect its systems with its partners and suppliers needs to have a robust ________ system in place.

	A.	supply chain
	B.	ERP
	C.	DSS
	D.	TPS

Question 15

At the physical level, systems integration means providing seamless connectivity between ________ systems.

	A.	software
	B.	functional
	C.	distributed
	D.	heterogeneous

Question 16

The enterprise system architecture can be viewed from two different angles; the functional angle and the ________ angle.

	A.	system
	B.	network
	C.	decisional
	D.	logical

Question 17

The SDLC provides a systematic process for planning, ________, and creating an information system for organizations.

	A.	designing
	B.	purchasing
	C.	managing
	D.	financing
	E.	visualizing

Question 18

Often in software negotiations, the software is placed in ________ in the event the software company declares bankruptcy.

	A.	storage
	B.	escrow
	C.	production
	D.	development

Question 19

The BPR methodology continues to the fourth step ________.

	A.	testing
	B.	mapping
	C.	definition
	D.	reevaluation
	E.	preparation

Question 20

The adoption of the SaaS model may turn applications into ________.

	A.	hardware
	B.	commodities
	C.	disasters
	D.	managers
	E.	none of the above

Question 21

The success of SCM integration often depends more on ________ and on arriving at an agreed policy between trading partners, rather than on sophisticated information technology.

	A.	networks
	B.	protocols
	C.	communication
	D.	standardization

Question 22

On-line buyers want to purchase a product on-line and also be able to ________ that shipment until it arrives at their doorstep.

	A.	avoid paying for
	B.	ignore
	C.	track
	D.	forget about
	E.	none of the above

Question 23

The focus of ________ technology is on facilitating better communication between a customer and a telephone operator.

	A.	log
	B.	marketing profile
	C.	call center
	D.	CRM system
	E.	none of the above

Question 24

Implementing a CRM system is difficult because there is/are ________ of CRM functions scattered across a variety of different business areas.

	A.	vendors
	B.	networks
	C.	pieces
	D.	data sharing

Question 25

What is CRM? How has it evolved?

Question 26

Describe the three tiers of the typical support process.

Question 27

What are the risks and benefits of making modifications to a purchased ERP package?

Question 28

What are the four main drivers of SCM performance?