MGT 313 QUIZ 2

10.0 Points Question 1 of 10
Consider a recent program change of the company’s financial system that you use every day in your
job. You need to learn the new system and you have anxieties about adding this burden to your daily
routine while you are learning the system. Using Schein’s three stages of transformative change, what
should your manager do to help you move through these three stages more productively and
confidently. Name the three stages while you answer this question. 10.0 Points
Question 2 of 10
Your upper management has some issues with the current employee work hours. They want the
production line to be up and running 24 hours a day for six days a week rather than only 16 hours. They
have asked you to select appropriate members from each division within the production department to
form a team to come up with a plan to present to management for this new prospective shift work. The
team will consist of five peers from various divisions and they will be given guidelines from upper
management for the required end result of the shift changes. What type of team is this? Explain how
this team will operate and mention at least two of the problems that may occur during the process. 10.0 Points Question 3 of 10
Using Tuckman’s model of team change, explain how a newly formed baseball team would fit into the
four main stages of team performance. What happens among the team during these four stages?
(assuming they don’t actually adjourn) 10.0 Points
Question 4 of 10
Gareth Morgan (1986) used metaphors to explain organizational change. Explain how he used
metaphors to help organizations understand change processes. Explain the machine metaphor and how
it may be used to understand an organizational change 10.0 Points Question 5 of 10
William Bridges (1991) theorizes that organizational change can be successful if management enforces
three phases properly. Explain his three phases and the steps that management should take through an
organizational transition (such as a merger or move) 10.0 Points Question 6 of 10
Goleman sorts leadership styles into six categories. In order for a leader to get results, different styles
are used for different circumstances. If you were overseeing a group of 20 employees in the travel office
of your company and your office was implementing a new travel system which is very much different
from what the employees were currently using, which style of leadership would be most appropriate to
successfully implement the new system and why ? 10.0 Points Question 7 of 10
Explain the coercive style of leadership. Give an example of when the coercive style of leadership would
be most appropriate. 10.0 Points Question 8 of 10
What is the premise behind organizational changes viewed as “flux and transformation”? Explain when
that metaphor would be appropriate and how it is applied to change? 10.0 Points
Question 9 of 10
Senge (1999) identifies three different types of leaders. Local line leaders, executive leaders, and
network leaders. What type of leader would a person who is in charge of the production line be? How
would this leader interact with the other two types of leaders?
Question 10 of 10 10.0 Points It is evident that leaders who possess emotional intelligence are most successful. What are Goleman’s
four key elements (competencies) of emotional intelligence and give an example of what each one
encompasses.