MGMT 301-Prairie State Bank operates a drive-up teller window that
Question # 00569524
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Updated on: 08/01/2017 10:53 AM Due on: 08/01/2017
Analysis of Waiting Lines Assignment 2017
You must do the necessary calculations in the answer cells. Simply providing a number in the ans
Problem 1: Use the information below, to answer the questions that follow. Enter the formulas into
the yellow cells so that the cells will show the information requested.
Prairie State Bank operates a drive-up teller window that allows customers to complete bank transactions
without getting out of their cars. On weekday mornings, arrivals to the drive-up teller window occur at
random and follow a poisson distribution. The arrival rate is 24 customers per hour or 0.4 customers per
minute. Service times at the drive-up teller follow an exponential probability distribution with a service rate
of 36 customers perh our or 0.6 customers per minute.
Question 1
Question 2
Question 3
Question 4
Question 5 What is the probability that no customers are in the system?
What is the probability that 3 or more customers are in the system?
What is the average number of customers in line?
What is the average number of customers in the system?
How long should a customer expect to wait (on average) before being served? Problem 2: Use the information below, to answer the questions that follow. Be sure to show your
work in the space below the questions.
GF Interior Design provides home and office decorating assistance to its customers. In normal operation,
an average of 2.5 customers arrive each hour. One design consultant is available to answer customer
questions and make product recommendations. The consultant averages 10- minutes with each customer. Questions 1
Questions 2 Service goals dictate that an arriving customer should not wait for servie more than an
average of five minutes. Is this goal being met? If not, what action do you recommend?
If the consultant can reduce the average time spent per customer to eight minutes, what
is the mean service rate? Will the service goal be met? Grading info:
Problem 1
Question 1
Question 2
Question 3
Question 4
Question 5
Problem 2
Question 1
Question 2 Correct responses get full cred ding a number in the answer cell will not receive any credit. Grading info: Points
Possible
14
14
14
14
14 Points
Earned 15
15
Correct responses get full credit, incorrect ones get 0 credit
You must do the necessary calculations in the answer cells. Simply providing a number in the ans
Problem 1: Use the information below, to answer the questions that follow. Enter the formulas into
the yellow cells so that the cells will show the information requested.
Prairie State Bank operates a drive-up teller window that allows customers to complete bank transactions
without getting out of their cars. On weekday mornings, arrivals to the drive-up teller window occur at
random and follow a poisson distribution. The arrival rate is 24 customers per hour or 0.4 customers per
minute. Service times at the drive-up teller follow an exponential probability distribution with a service rate
of 36 customers perh our or 0.6 customers per minute.
Question 1
Question 2
Question 3
Question 4
Question 5 What is the probability that no customers are in the system?
What is the probability that 3 or more customers are in the system?
What is the average number of customers in line?
What is the average number of customers in the system?
How long should a customer expect to wait (on average) before being served? Problem 2: Use the information below, to answer the questions that follow. Be sure to show your
work in the space below the questions.
GF Interior Design provides home and office decorating assistance to its customers. In normal operation,
an average of 2.5 customers arrive each hour. One design consultant is available to answer customer
questions and make product recommendations. The consultant averages 10- minutes with each customer. Questions 1
Questions 2 Service goals dictate that an arriving customer should not wait for servie more than an
average of five minutes. Is this goal being met? If not, what action do you recommend?
If the consultant can reduce the average time spent per customer to eight minutes, what
is the mean service rate? Will the service goal be met? Grading info:
Problem 1
Question 1
Question 2
Question 3
Question 4
Question 5
Problem 2
Question 1
Question 2 Correct responses get full cred ding a number in the answer cell will not receive any credit. Grading info: Points
Possible
14
14
14
14
14 Points
Earned 15
15
Correct responses get full credit, incorrect ones get 0 credit
-
Rating:
/5
Solution: MGMT 301-Prairie State Bank operates a drive-up teller window that