MGM 6690- KM has a call center that receives an average of 200 calls per hour
Question # 00482127
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Updated on: 02/10/2017 11:26 PM Due on: 02/11/2017
KM has a call center that receives an average of 200 calls per hour (time between calls are exponentially distrusted). It takes an operator an average of 2.75 minutes to handle a call. If a caller gets a busy signal, the call center assumes that he/she will call another company, and KM will lose and average of $9 in profit. The cost of keeping a phone line open is $4 per hour. How many operations should KM have on duty?
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Rating:
/5
Solution: MGM 6690- KM has a call center that receives an average of 200 calls per hour