Management question bank
1. ____ refers to a desired future state that an organization attempts to realize.
|
a. |
Plan |
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b. |
Vision statement |
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c. |
Goal |
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d. |
Mission statement |
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e. |
Idea |
2. ____ specify future ends and ____ specify today's means.
|
a. |
Goals, plans |
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b. |
Plans, goals |
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c. |
Planning, organizing |
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d. |
Ideas, behaviors |
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e. |
Mission, vision |
3. A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)
|
a. |
goal. |
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b. |
plan. |
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c. |
mission. |
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d. |
vision. |
|
e. |
objective. |
:
4. ____ is the act of determining the organization's goals and the means for achieving them.
|
a. |
Brainstorming |
|
b. |
Organizing |
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c. |
Planning |
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d. |
Developing a mission |
|
e. |
A blueprint |
5. The planning process begins with which of these?
|
a. |
The development of operational goals |
|
b. |
The development of a mission statement |
|
c. |
Communication of goals to the rest of the organization |
|
d. |
A company-wide meeting |
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e. |
Brainstorming |
6. The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.
|
a. |
goal, mission, tactical |
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b. |
objective, operational, mission |
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c. |
operational goal, mission and tactical |
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d. |
mission, tactical, operational |
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e. |
tactical plan, operational, mission |
7. ____ is primarily responsible for strategic goals/plans.
|
a. |
Middle management |
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b. |
Board of directors |
|
c. |
Consultants |
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d. |
Top management |
|
e. |
Lower management |
:
8. ____ is primarily responsible for operational goals/plans.
|
a. |
Middle management |
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b. |
Board of directors |
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c. |
Consultants |
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d. |
Top management |
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e. |
Lower management |
9. Which of these is(are) primarily concerned with tactical goals/plans?
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a. |
Middle management |
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b. |
Board of directors |
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c. |
Consultants |
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d. |
Senior management |
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e. |
Lower management |
10. Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
|
a. |
Operational goals |
|
b. |
Tactical plans |
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c. |
Strategic goals |
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d. |
Mission statement |
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e. |
Vision |
11. Which of the following symbolizes the legitimacy of the organization to external audiences?
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a. |
Operational goals |
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b. |
Tactical plans |
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c. |
Strategic goals |
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d. |
Mission statement |
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e. |
Tactical goals |
12. Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as
|
a. |
a way to legitimize her department. |
|
b. |
a source of motivation. |
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c. |
a standard of performance. |
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d. |
a guide to action. |
|
e. |
impress others. |
13. Which of the following is not a reason why planning positively affects a company’s performance?
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a. |
Goals and plans provide legitimacy for customers |
|
b. |
Goals and plans set a standard of performance |
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c. |
Goals and plans guide resource allocation |
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d. |
Goals and plans are a guide to action |
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e. |
Goals and plans are a source of motivation and commitment |
14. Which of the following is not a step in the organizational planning process?
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a. |
Monitor and learn |
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b. |
Plan operations |
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c. |
Translate the plan |
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d. |
Develop the plan |
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e. |
Plan marketing tactics |
15. Which of the following is NOT a tool for executing a plan?
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a. |
Management by objectives |
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b. |
Operations map |
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c. |
Performance dashboards |
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d. |
Single use plans |
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e. |
Decentralized responsibility |
16. A statement that identifies distinguishing characteristics of an organization is known as
|
a. |
a goals statement. |
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b. |
a values statement. |
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c. |
an income statement. |
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d. |
a mission statement. |
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e. |
a competitive-edge statement. |
:
17. Which of these are described by mission statements?
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a. |
Corporate values |
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b. |
Product quality |
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c. |
Location of facilities |
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d. |
All of these |
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e. |
None of these |
18. The organization's reason for existence is known as
|
a. |
the organization's value. |
|
b. |
the organization's vision. |
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c. |
the organization's mission. |
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d. |
the organization's goal. |
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e. |
the organization's service. |
:
19. "We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's
|
a. |
mission. |
|
b. |
strategic goals. |
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c. |
tactical goals. |
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d. |
strategic plans. |
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e. |
tactical plans. |
20. "We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's
|
a. |
tactical goals. |
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b. |
operational goals. |
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c. |
mission. |
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d. |
tactical plans. |
|
e. |
operational plans. |
21. ____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.
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a. |
Mission statement |
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b. |
Goal statement |
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c. |
Management by objective |
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d. |
Goal setting |
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e. |
Corporate competitive-value statement |
22. At the top of the goal hierarchy is the
|
a. |
strategic goals. |
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b. |
tactical goals. |
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c. |
operational goals. |
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d. |
mission. |
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e. |
employee goals. |
23. ____ are the broad statements of where the organization wants to be in the future.
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a. |
Operational goals |
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b. |
Tactical goals |
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c. |
Strategic goals |
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d. |
Operational goals |
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e. |
Tactical plans |
24. The official goals of the organization are best represented by the ____.
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a. |
strategic goals |
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b. |
tactical goals |
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c. |
operational goals |
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d. |
competitive goals |
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e. |
none of these |
25. A long-term time frame is most closely associated with
|
a. |
operational plans. |
|
b. |
tactical plans. |
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c. |
strategic plans. |
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d. |
mission plans. |
|
e. |
tactical goals. |
26. ____ are called the action steps by which an organization intends to attain its strategic goals.
|
a. |
Tactical goals |
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b. |
Operational goals |
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c. |
Tactical plans |
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d. |
Operational plans |
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e. |
Strategic plans |
27. Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called
|
a. |
strategic goals. |
|
b. |
tactical goals. |
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c. |
operational goals. |
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d. |
a mission. |
|
e. |
a plan. |
28. Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of ____ goals.
|
a. |
operational |
|
b. |
tactical |
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c. |
strategic |
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d. |
lower-level |
|
e. |
top-level |
29. Which of the following refer to specific results expected from individuals?
|
a. |
Operational goals |
|
b. |
Tactical goals |
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c. |
Strategic goals |
|
d. |
Operational plans |
|
e. |
Mission statements |
30. Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?
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a. |
Tactical plans |
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b. |
Strategic plans |
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c. |
Operational plans |
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d. |
Supervisory plans |
|
e. |
Organizational plans |
31. The ____ is the department manager's tool for daily and weekly operations.
|
a. |
conventional goal |
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b. |
strategic goal |
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c. |
strategic plan |
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d. |
operational plan |
|
e. |
targeted plan |
32. Managers use ____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.
|
a. |
strategic goals |
|
b. |
operational goals |
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c. |
growth goals |
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d. |
financial results |
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e. |
internal business process goals |
33. Which of these is lacking in the goal "profits should be increased in the coming year?"
|
a. |
Specific and measurable |
|
b. |
Challenging but realistic |
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c. |
Covers key result areas |
|
d. |
Defined time period |
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e. |
None of these |
34. You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior?
|
a. |
Specific and measurable |
|
b. |
Linked to rewards |
|
c. |
Defined time period |
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d. |
Cover key result areas |
|
e. |
Challenging but realistic |
35. Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?
|
a. |
Specific and measurable |
|
b. |
Challenging but realistic |
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c. |
Covers key result areas |
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d. |
Defined time period |
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e. |
Linked to rewards |
36. All of the following are characteristics of effective goal setting EXCEPT
|
a. |
goals should be challenging but not unreasonably difficult. |
|
b. |
goals should be set for every aspect of employee behavior. |
|
c. |
specific and measurable. |
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d. |
cover key results area. |
|
e. |
linked to rewards. |
37. The ultimate impact of goals depended on the extent to which goal achievement is linked to
|
a. |
rewards. |
|
b. |
salary increases. |
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c. |
promotions. |
|
d. |
all of these. |
|
e. |
salary increases and promotions. |
38. Which of these are true about contingency plans?
|
a. |
They are developed to achieve a set of goals that are unlikely to be repeated in the future. |
|
b. |
They are used to provide guidance for tasks performed repeatedly within the organization. |
|
c. |
They define company responses to specific situations, such as emergencies or setbacks. |
|
d. |
They are most important in the organization. |
|
e. |
None of these. |
39. Contingency plans are also referred to as
|
a. |
standing plans. |
|
b. |
rules. |
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c. |
scenarios. |
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d. |
procedures. |
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e. |
operationally tactical plans. |
40. ____ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed.
|
a. |
Scenario building |
|
b. |
Crisis planning |
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c. |
Contingency planning |
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d. |
Trend management |
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e. |
Caution planning |
41. ____ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.
|
a. |
Incident planning |
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b. |
Contingency planning |
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c. |
Strategic planning |
|
d. |
Crisis planning |
|
e. |
Emergency planning |
42. The crisis management plan should be a ____ that specifies the actions to be taken, and by whom, if a crisis occurs.
|
a. |
vague, verbal plan |
|
b. |
detailed, verbal plan |
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c. |
long, difficult to read plan |
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d. |
vague, written plan |
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e. |
detailed, written plan |
43. Which of the following is NOT involved in the stages of crisis planning?
|
a. |
Setting up effective communication systems |
|
b. |
Creating detailed crisis management plans |
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c. |
Investigating all stakeholders |
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d. |
Designating a crisis management team and spokesperson |
|
e. |
Building relationships |
:
44. Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following EXCEPT
|
a. |
central planning departments. |
|
b. |
decentralized planning groups. |
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c. |
top executives. |
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d. |
consulting groups. |
|
e. |
the president of the company. |
45. Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function?
|
a. |
Centralized planning department |
|
b. |
Decentralized planning staff |
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c. |
Planning task force |
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d. |
Centralized planning committee |
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e. |
TQM |
46. Of the strategic management functions, which is considered the most fundamental?
|
a. |
Executing |
|
b. |
Analyzing |
|
c. |
Controlling |
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d. |
Planning |
|
e. |
Leading |
47. The planning process starts with:
|
a. |
A formal mission that defines the organization’s purpose |
|
b. |
Tactical planning |
|
c. |
Strategic planning |
|
d. |
Operational planning |
|
e. |
Controlling performance |
48. Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which stage of the organizational planning process?
|
a. |
Developing the plan |
|
b. |
Translating the plan |
|
c. |
Plan operations |
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d. |
Executing the plan |
|
e. |
Monitoring and learning |
49. Which type of plan helps managers implement the overall strategic plan?
|
a. |
Operational |
|
b. |
Contingency |
|
c. |
Tactical |
|
d. |
Crisis |
|
e. |
Corporate-level |
50. Which of the following is a commonly-cited limitation of planning?
|
a. |
Plans limit employee motivation and commitment |
|
b. |
Plans make resource allocation more difficult |
|
c. |
Plans make it more difficult to measure standards of performance |
|
d. |
Plans boost intuition and creativity |
|
e. |
Plans can create a false sense of certainty |
:
51. Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as a(n):
|
a. |
Contingency planning |
|
b. |
Financial planning |
|
c. |
Crisis planning |
|
d. |
Consumer protection |
|
e. |
Environmental planning |
52. The two stages of crisis planning include:
|
a. |
Prevention and control |
|
b. |
Planning and leading |
|
c. |
Prevention and preparation |
|
d. |
Preparation and control |
|
e. |
Leading and organizing |
53. Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?
|
a. |
Building relationships with neighboring businesses |
|
b. |
Detecting signals from the natural environment |
|
c. |
Polling employees on the likelihood of an environmental disaster |
|
d. |
Designating a crisis management team in the event of an environmental disaster |
|
e. |
Dismantling the company’s ties to the external media |
54. ___________ are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that they fire up employees and engender excellence.
|
a. |
Operational goals |
|
b. |
Stretch goals |
|
c. |
Strategic goals |
|
d. |
Tactical goals |
|
e. |
Bottom-up goals |
55. A(n) _________ is a cross-functional group of managers and employees who work together to gain a deep understanding of specific business issues, with the aim of presenting insights related to that issue.
|
a. |
Espionage team |
|
b. |
Functional team |
|
c. |
Task force |
|
d. |
Project team |
|
e. |
Intelligence team |
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Rating:
/5
Solution: Management question bank