Management Principles for Health Professionals 6th Edition Authors Liebler and McConnell Chapter 6

Read the introductory paragraph, The Basic Control Process, on page 205 to solidify in your mind why controls are selected to solve problems. We establish a standard of performance,. We decide how we will measure the performance, and then how do we correct the deviations from performance. So as an example, if we have a performance standard that all blood will be drawn within 30 minutes of order, we want to measure how many blood draws are performed outside of the 30 minute window (ie: up to 1 hour). Then we will correct the deviation. In this scenario, timeliness is the control that we would select.

- THIS IS NOT AN ESSAY. For each bullet, refer back to page 208 of your text, select the control or controls that best address the bullet and follow the directions in the exercise for answering the question.

Complete the Exercise: Choosing an Adequate Control Mechanism: What Fits Best? found on page 218. Be certain to follow the instructions found in the introductory paragraph of the Exercise. A good approach for this assignment is to create a table for the six areas where a control mechanism is needed, list the type of control mechanism, and list who is responsible for collecting the data.

Exercise: Choosing an Adequate Control Mechanism: What Fits Best?

Refer to the chapter section titled ?Characteristics of Adequate Controls.? For each of the tasks or circumstances described below, recommend a specific kind of control mechanism. Your selected mechanism should provide you with information on which you can base corrective actions as needed. In each case state why you selected that particular mechanism, describe how it satisfies the characteristics of adequate controls, and state whether you believe there are one or two additional mechanisms that might work almost as well as your chosen mechanism.

• Display the status of the accomplishment of routine scheduled preventive maintenance activities by the plant engineering department.
• Track the number of repeat patient chart requests fulfilled beyond a stated two-hour response-time limit.
• Follow the processing of a letter of complaint from its initial receipt to the disposition of the problem.
• Track the timeliness of the clinical laboratory?s responses to STAT test requests.
• Track the department?s financial operating results as compared with the departmental budget.
• Report on employment turnover throughout the organization by quarter and by year.