Liberty BUSI 240 Quiz 2 - In organizational settings, empathy
Liberty University BUSI 240 Quiz 2
Busi 240 quiz 2
• Question 1
2 out of 2 points
In organizational settings, empathy
• Question 2
2 out of 2 points
________ refers to understanding and being sensitive to the feelings, thoughts, and situations of others.
• Question 3
2 out of 2 points
Unlike self-enhancement, ________ includes seeking feedback that is not necessarily flattering.
• Question 4
2 out of 2 points
Consistency, consensus, and distinctiveness are the
• Question 5
2 out of 2 points
________ exists when the individual's identities require similar personality traits, values, and other attributes.
• Question 6
2 out of 2 points
Scenario A
Joanie is an engineer at an architectural firm. She is very proud of this fact and often defines herself in terms of her work to family and friends. She is very skilled at her job and confident in that fact, but often has trouble adapting to changing job duties and environmental conditions.
Most likely, Joanie has
• Question 7
2 out of 2 points
People who are unsure of their self-views are more
• Question 8
2 out of 2 points
Unintentional discrimination occurs when decision makers rely on ________ to establish notions of the "ideal" person.
• Question 9
2 out of 2 points
Scenario C
Elaine got a job transfer from Italy to New York. Soon, she started to understand the mental models held by colleagues from other cultures, as well as their emotional experiences in a given situation. Further, she started to effectively use words and behaviors that were compatible with the local culture of New York.
Which of the following features of a global mindset occurred in Elaine's life?
• Question 10
2 out of 2 points
A manager believes in the philosophy of ________. His self-fulfilling prophecies are likely to improve organizational performance.
• Question 11
2 out of 2 points
Mental models cause us to
• Question 12
2 out of 2 points
If John takes credit for work done on time, but blames his coworkers for his delays, his attitude is reflective of the
• Question 13
2 out of 2 points
Which of the following statements about stress is true?
• Question 14
2 out of 2 points
Which of these countries is more likely to accept or tolerate people who display their true emotions at work?
• Question 15
2 out of 2 points
________ involves modifying behavior to be consistent with required emotions but continuing to hold different internal feelings.
• Question 16
2 out of 2 points
People with more positive emotions typically have higher ________ and are extroverted.
• Question 17
2 out of 2 points
What effect does providing child care support and offering employees flexible work hours have on work-related stress?
• Question 18
2 out of 2 points
People with more negative emotions tend to have higher ________ and are introverted.
• Question 19
0 out of 2 points
Which of the following is an effect of emotions?
• Question 20
2 out of 2 points
Which of the following statements about job satisfaction and job performance is true?
• Question 21
2 out of 2 points
________ is the degree of physiological, psychological, and behavioral deviation from healthy functions.
• Question 22
2 out of 2 points
One way companies can increase the emotional intelligence of their employees is by
• Question 23
2 out of 2 points
Employees' identification with a particular organization tends to increase
• Question 24
2 out of 2 points
Which of the following terms refers to the necessary stress that activates and motivates people to achieve goals and change their environments?
• Question 25
2 out of 2 points
When people experience emotional exhaustion, cynicism, and reduced feelings of personal accomplishment, they are experiencing
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Solution: Liberty BUSI 240 Quiz 2 - In organizational settings, empathy