Lackawanna ENG115 2021 April Module 1 Discussion (dq1+dq2) Latest

ENG115 Business Communications

Module 1 Discussion

DQ1 Interaction & Trends

Discussion Introduction

Many times we find ourselves thinking about what to eat for dinner and whether or not we put the towels in the dryer when someone is talking to us. Their voice is a distant drone and their mannerisms lack the charisma to compete with our own preoccupied and meandering mind. 

Inevitably, you have zoned out when listening to someone speak. However, you likely also encountered someone you thought was a master of communication. This person was so dynamic and engaging that you and anyone listening were enraptured, uplifted, and inspired. Whether or not you agreed with or were interested in the message, an effective communicator commands attention.

But can you pinpoint what makes them so moving and memorable?

Review the Current Trends in Business Communication  download infographic. With so many more ways than an in-person conversation to connect and express ourselves, becoming an effective communicator takes more skill and consideration than ever before. However, despite the medium, many characteristics that make communication effective - knowledge, enthusiasm, clarity - are still quite critical.

Discussion Question

Which of the current trends in business communication from the infographic did you find most surprising and why?

Describe the most memorable communication interaction you have ever experienced. For example, this might have been with a teacher, coach, entertainer, friend, speaker, boss, etc. It could have been through text, via phone, in-person, etc. Also, it could have been negative or positive.

Could the method of communication changed your opinion of the communicator - why or why not?

DQ2 Look, Listen, Learn

Discussion Introduction

Effective communication consists of more than just speaking and listening. Tone, style, body language, facial expression, and more all add to the content of our message. Without isolating each of these elements, we often do not appreciate just how much they add - or detract.

To prepare for this discussion, watch a newscast with the sound off for several minutes and consider:

The content of the newscast

The body language of the newscaster

Next, turn up the volume and consider:

The newscasters' tone of voice,

Any apparent attitude of the newscaster

The ability of the newscaster to report the news effectively

 Discussion Question

Discuss the challenges of gaining a complete and unbiased message from the newscast.

What were the benefits of volume?

What were the benefits of NO volume?

How can what you learned help you communicate more effectively?