Lackawanna BUS105 2021 April Module 3 Assignment Latest

BUS105 Introduction to Business

Module 3 Assignment  

Roleplaying

Each student will take a role and describe the impact the situation would have on him/her, customers, co-workers, the company, etc. and how they would handle the situation.

Ali - You have been late to work three times in the past three weeks.  Your boss calls you in to her office to discuss the situation.  You have been late because your child's daycare doesn't open until later on Wednesdays (the day you're late).  Your boss doesn't have children and may not understand your reason for being late.

Meyizel - Two employees are having a disagreement. There are customers all around and curse words are being said. As the manager, how do you resolve the issue without scaring off customers?

Dominic - A begrudged former employee is bad-mouthing your company online with all kinds of negative fake reviews and untrue stories. How do you get him or her to stop without elevating the issue further?

Nicholas - You are a manager at a restaurant and have a customer sitting alone at the bar for a few hours.  He is quiet and just drinking his beers.  He gets up at one point to use the restroom and an employee notices that he stumbles slightly.  The bartender continues to serve him alcohol.  What do you do as the manager?

Amber B - You are the manager and one of your employees leaves his computer unlocked when he leaves his desk.  It is company policy to lock your computer as soon as you are not near your desk to ensure no one has access to your files.  Do you simply lock his computer or make an example of his lack of following policy?  How would you handle this situation (in detail)?

Faythe - Your co-worker often asks you to "cover" for him.  Yesterday, he took an extra half hour for lunch and asked you to tell the boss he was in a meeting.  This is not the first time he has asked you to cover for him.  You are fed up with this behavior.  What do you do?

Zymir - Your employee accidentally deleted your entire database, including personal customer information. Customers are not happy and refuse to give you their information again. What’s your first move?  What is your second move?

Jacqueline - You have an employee who seems to be covering for another employee who takes extra time for lunch at least twice a week.  What action do you take with the employee who is taking the extra time for lunch and the employee who is covering for the first employee?

Quinn - you stumble upon social media posts of your employees bad-mouthing you and your company.  They name you specifically.  Do you confront the employees?  How and what actions do you take after?

Megan - You suspect that one of your co-workers is drunk at work.  He is stumbling around and slurring his words. You think you can smell alcohol on him.  You are not the manager but work in close proximity to this co-worker.  What would you do in this situation?

Joshua - A customer makes it clear that he wants speedy service, but then he interrupts your interaction by taking a phone call and moves to the other side of the room. When you turn to help the next customer, the chatty customer gets angry and asserts his right to be served first. His loud phone conversation continues to interfere with your ability to serve him. He appears oblivious to the havoc he is creating.

Amber M - A customer enters your business, clearly angry, and he wants to vent about an unsatisfactory experience with your product or service. He not only demands a refund but also wants to know how you're going to “make things right.”

Brittany - A customer enters your business and immediately demands to see the boss. Clearly, he means business as he states his purpose: if he doesn't get his way (get his money refunded, get a new product or service) he will sue.

Mark - A customer demands satisfaction and, failing that, threatens to post a complaint on a local review site. You're not even certain that his complaint is valid because the words local review site have stopped your heart in mid-thump.

Justin - You are the manager and suspect that two of your employees are in a relationship that they have not disclosed to you or HR.  It is company policy to disclose relationship to managers and HR.  How would you handle this situation?  Would you confront them?

Sarah - Someone wants a refund but it’s unwarranted. They’re trying to bully you into giving them their money back for no real cause. What do you say to him/her?

Riley - A customer is trying to use an expired offer or coupon. It’s for a very large purchase. They insist that they should be allowed to use it. Do you let them use the expired coupon?

Alliesha - A thief broke into your office last night and stole most of the electronics. What’s the first thing you do? The second?

Patty - You and a co-worker have been working on a new idea for a month.  You stayed late one night to put the finishing touches on it (alone) and your manager sees the project as she is leaving and says how impressed she is by what you are working on.  Before you can say anything, she leaves for the night.  Do you let her continue to think it was all your idea? Or do you make sure your co-worker gets create?  What else would you do in this situation?

Rolanda - You are a manager at a retail store.  Two customers start arguing over an item. It is starting to get very heated and may turn violent.  How do you handle this situation? What do you instruct your employees to do?

Gianna - You are a manager at a local retail store and have a strict policy on wearing masks when in the store. A customer enters the store without a mask. An employee asks the customer to please put on a mask or he will need to leave. The customer refuses to leave and starts yelling at the employee. As the manager, what do you do?

Tyrone - You are the manager at a retail store and a customer comes in with young children. The customer is looking at items while the children are running around the store, knocking over displays, and have broken an item. What do you do?