kaplan mt450 unit 10 discussion

Question # 00030496 Posted By: steve_jobs Updated on: 11/03/2014 10:35 PM Due on: 12/12/2014
Subject Business Topic General Business Tutorials:
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Discussion Topic: Think of an example in which you were treated poorly by a company.

  • Assuming you choose not to buy any more of that company’s products or services, approximately what is the present value of the revenue that company has lost?

Next, think of a company that has provided great customer service to you.

  • What did it do? How did it go beyond what you expected?
  • What do companies have to do to get employees to deliver such service?
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  1. Tutorial # 00029946 Posted By: steve_jobs Posted on: 11/03/2014 10:50 PM
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