kaplan MT450 unit 10 discussion
Question # 00029922
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Updated on: 10/30/2014 05:57 AM Due on: 10/31/2014
Topic |
Discussion Topic:Think of an example in which you were treated poorly by a company.
- Assuming you choose not to buy any more of that company’s products or services, approximately what is the present value of the revenue that company has lost?
Next, think of a company that has provided great customer service to you.
- What did it do? How did it go beyond what you expected?
- What do companies have to do to get employees to deliver such service?
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Solution: kaplan MT450 unit 10 discussion