HCS 131-Emma and Isabella attend the front office at an
Question # 00558106
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Updated on: 07/08/2017 04:07 AM Due on: 07/08/2017
Week 3 assignment…
Emma and Isabella attend the front office at an urgent care facility. They have worked together for
over five years and enjoy collaborating on projects. Their manager has asked them to collaborate by
creating a team training for effective communication in the workplace. Emma and Isabella will be
responsible for creating and delivering the training to the staff at the facility. Emma feels that it is
important to provide hands-on learning while Isabella feels lecture would be the most appropriate
format for this team. Emma defends her point by saying that her sister has been a teacher for 10
years, and she has proven that hands-on learning will increase the engagement and likelihood of
remembering the training material. Isabella feels that Emma does not account for her 10 years of
experience in the medical office and voices her disgust with Emma and her lack of appreciation for
her experience. Isabella storms off and leaves Emma to finish the work.
Emma approaches the manager and complains that she has been left to complete the training
because Isabella refuses to talk or work with her.
Write a 265- to 350-word paper that includes the following: Describe the type of conflict illustrated in the scenario. Identify strategies the manager could use to resolve the conflict between Emma and Isabella
to create a supportive climate again. Explain how the defensive climate created by the conflict will affect the workplace
relationship between Emma and Isabella.
o Discuss the impact it could have on the other clinic staff and the consumers who use
the clinic. Cite at least 1 peer-reviewed, scholarly, or similar reference
Emma and Isabella attend the front office at an urgent care facility. They have worked together for
over five years and enjoy collaborating on projects. Their manager has asked them to collaborate by
creating a team training for effective communication in the workplace. Emma and Isabella will be
responsible for creating and delivering the training to the staff at the facility. Emma feels that it is
important to provide hands-on learning while Isabella feels lecture would be the most appropriate
format for this team. Emma defends her point by saying that her sister has been a teacher for 10
years, and she has proven that hands-on learning will increase the engagement and likelihood of
remembering the training material. Isabella feels that Emma does not account for her 10 years of
experience in the medical office and voices her disgust with Emma and her lack of appreciation for
her experience. Isabella storms off and leaves Emma to finish the work.
Emma approaches the manager and complains that she has been left to complete the training
because Isabella refuses to talk or work with her.
Write a 265- to 350-word paper that includes the following: Describe the type of conflict illustrated in the scenario. Identify strategies the manager could use to resolve the conflict between Emma and Isabella
to create a supportive climate again. Explain how the defensive climate created by the conflict will affect the workplace
relationship between Emma and Isabella.
o Discuss the impact it could have on the other clinic staff and the consumers who use
the clinic. Cite at least 1 peer-reviewed, scholarly, or similar reference
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Rating:
/5
Solution: HCS 131-Emma and Isabella attend the front office at an