HCS 131-Effective Consumer Relations You are working as

Question # 00558063 Posted By: rey_writer Updated on: 07/08/2017 03:11 AM Due on: 07/08/2017
Subject Communications Topic General Communications Tutorials:
Question
Dot Image
Effective Consumer Relations You are working as a manager in a local hospital. You received some patient satisfaction survey data, and
you were asked to review the data and consider the impact on consumer relations. Review the Patient Satisfaction Survey below: Hospital Patient Satisfaction Survey
Patient Satisfaction Indicator
Hospital cleanliness
Overall patient satisfaction with doctors
Average patient wait time
Overall patient satisfaction with hospital Current Performance
8.2
7.6
13 minutes
9.7 Goal
> = 9.2
> = 9.2
< = 15 minutes
> = 9.2 Complete the following prompts based on the chart provided above. Patient Satisfaction Strength Identify a patient satisfaction indicator that could be considered a strength for the hospital based
on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator remains a strength in patient
satisfaction.
[Insert Response] Patient Satisfaction Weakness Identify a patient satisfaction indicator that could be considered a weakness for the hospital
based on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator does not remain a weakness in
patient satisfaction.
[Insert Response] Patient Satisfaction Opportunity Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator could transform into a strength in
patient satisfaction.
[Insert Response] Explain the importance of effective consumer relations in the health care industry.
Consider the role data (e.g., surveys) plays in effective consumer relations Consider the role communication plays in effective consumer relations.
[Insert Response] Cite any peer-reviewed, scholarly, or similar references used to support your assignment
[Insert references used]
Dot Image
Tutorials for this Question
  1. Tutorial # 00555549 Posted By: rey_writer Posted on: 07/08/2017 03:12 AM
    Puchased By: 4
    Tutorial Preview
    The solution of HCS 131-Effective Consumer Relations You are working as...
    Attachments
    PATIENT_SATISFACTION_SURVEY.docx (16.51 KB)
    Recent Feedback
    Rated By Feedback Comments Rated On
    dw...me Rating Satisfactory results 03/12/2019
    CE...al Rating Always provide updated content 09/01/2018

Great! We have found the solution of this question!

Whatsapp Lisa