GCU HCA615 2020 October All Weeks Discussions Latest

HCA615 Human Resource Management and Marketing Communication Strategies

Week 1 Discussion

DQ1 As a new leader, you are faced with giving feedback to an employee about their negative attitude as witnessed by you and also reported by peers. What steps would you take to prepare for the meeting? What will be your strategy to help change the behavior?

DQ2 What part does empathy play in leader communication to employees? What does this look like to you as a leader? What barriers may present themselves when trying to be empathetic in communication with employees? How does the Christian worldview affect this?

 

HCA615 Human Resource Management and Marketing Communication Strategies

Week 2 Discussion

DQ1 Physicians make up a primary external stakeholder group in your health care organization. You need to approach them about a decreasing patient satisfaction score, and their impact on this score. How would you approach this group? What would be the challenges? Have you experienced this before in your workplace? What was the outcome?

DQ2 Describe two governmental external stakeholders that could be vital to your healthcare organization. What could they offer to your organization? What would be the communication plan with them?

 

HCA615 Human Resource Management and Marketing Communication Strategies

Week 3 Discussion

DQ1 Describe an intrapersonal conflict you have experienced either in your career or personal life. How did you think through your options? Do you think you made the right decision? Was your course of action to resolve the conflict approach/approach, avoidance/avoidance, or approach/avoidance?

DQ2 A leader's personal bias may impact their ability to manage conflict with an employee, or between employees. Have you witnessed leader bias in your workplace? How did the leader's bias influence the outcome of the conflict? If you were the leader, how would you manage your own personal bias?

 

HCA615 Human Resource Management and Marketing Communication Strategies

Week 4 Discussion

DQ1 Describe the relationship between employee professional development, organizational change, and organizational goals. Provide an example to support your description.

DQ2 In most work settings, as change is proposed, you will find some employees very resistant. Have you experienced this before personally or witnessed this with your co-workers? What did you observe? As a health care leader, what would you have done to help facilitate the change? What tools would be most beneficial?

 

 

HCA615 Human Resource Management and Marketing Communication Strategies

Week 5 Discussion

DQ1 How can quality of care be measured from a patient's perspective? A health care provider's perspective? A purchaser's perspective?

DQ2 Describe two methods used for improving the delivery of care within health care organizations. As a leader, what approach would you use and why? Provide evidence to support your reasoning.

 

HCA615 Human Resource Management and Marketing Communication Strategies

Week 6 Discussion

DQ1 How do health care managers benefit from the study of marketing? How would you use marketing in your practice to reach organizational goals?

DQ2 What are the roles of marketing ethics and social responsibility in health care today? How does the health care leader ensure appropriate marketing practices?

 

HCA615 Human Resource Management and Marketing Communication Strategies

Week 7 Discussion

DQ1 As a servant leader, you are assessing the needs of your community in order to improve the lives of others. What approach would you take? How would you ensure your communication reflects your personal beliefs and dedication to the mission of the organization?

DQ2 As the manager of a family health clinic, you are working on strategies to help improve access to care, which is a priority for preventative healthcare. Who would you involve in the community to help assess the current situation? How would you implement community engagement? Why is this important?

 

HCA615 Human Resource Management and Marketing Communication Strategies

Week 8 Discussion

DQ1 What are the main challenges involved in implementing public health information technology projects? Propose a viable solution to one of these challenges.

DQ2 How can the delivery of health care services benefit from health information systems? Provide two examples. Do you have an EHR in your work place? If so, what have been the pros and cons?