GB570 Unit 6 Discussion Question - - 200 to 300 words max

GB570 Unit 6 Discussion Question - - 200 to 300 words max

Customer Delight as a Core Value

Organizations frequently espouse their focus and practice of core values. This GB570 course has made a compelling case that creating customer delight should be a core value.

In your response, include the following:

• In your own words, explain the concept of core values and include an example.
• Who defines an organization’s core values?
• How can an organization know if they are practicing their core values?
• How can an organization know if they are benefiting from their core values?
• How can Customer Delight be made into a core value?

Apply and cite at least two relevant and respected resources within the response and list the references at the end of the response. Use APA formatting.