FTCC MKT223 2020 September Chapter 2 Discussion Latest

MKT223 Customer Service

Chapter 2 Discussion

Customer Service Experiences Discussion

There have been times in each of our lives where customer service did make the difference. Did you go into the store and have a salesperson acknowledge your presence, or did the salesperson see you coming and look the other way?

Respond to the following questions in this discussion forum:

Describe a situation where the quality of customer service influenced your decision to make a purchase. Did you make the purchase or leave the situation without making a purchase? What about the service you received influenced your decision? How did the customer service you received influence your opinion of the organization?

Post your opening response to the question early in the assignment period so that others have time to respond to you.

Read the experiences your classmates post. Have you had similar experiences? Think about the service described--how has the company accurately targeted service that will please their customers? How have they missed their mark?

Post your opening response to the question early in the assignment period so that others have time to respond to you.

For a top score, post a thoughtful response to at least two classmates' descriptions of their experiences with customer service. Use the above questions as a guide, and add other questions or comments as appropriate.

You must respond constructively to at least two other students. More extensive participation will be noted.