Discussion - Why is digitalization important in the deliver

Discussion Post

Please use the case study attached to answer the following questions:

1. Why is digitalization important in the delivery of public services?
2. What challenges did LTA face during the transition of vehicle services from counter to digital? How did the team respond to resistance to change? 
3. " Digital transformation is more about people than technology." In the context of OneMotoring, to what extent do you agree with this statement?
4. What are some lessons on change management that can be drawn from LTA's experience with the digitalization of vehicle services?
5. Considering perspectives from both the government and citizens, what factors would define the next generation of vehicle services? What other digital services would be useful to motorists?

Below are a few requirements for the format: 

• This should be typed and at least two double-spaced pages, using a font size of 12 points. 
• APA format.
• Start by writing down your question number (e.g., Q1); no need to retype each question. Support your arguments with facts from the case or elsewhere. Feel free to use a bullet format wherever appropriate. Please remember that simple reports without innovative solutions, ideas, and suggestions will not get full credit.