DEVRY PROJ410 week 2 quiz

(TCO 4) Human resources, procurement, real estate management, and accounting are examples of categories of business units that are typically _____.

outsourced

contracted out to consultants

good examples of core company operations

best handled by internal employees

Instructor Explanation: Textbook pp. 2 - 3, Section 1.2 "What is BPO?"

Question 2. Question : (TCO 1) A fixed price or lump sum contract is best used when: ______.

there will be a lot of changes in the conditions or work scope that impact the project outcome

there is no scope

the scope of work is well defined

the scope of work is not well defined

Instructor Explanation: Week 2 Lecture

Question 3. Question : (TCO 2) The _____ is responsible for reviewing and approving all aspects of administrating the contract, while the _____ is responsible for identifying the project-related coordination including the planning, scope definition, risks, and schedule.

contract manager; stakeholder

sponser; project manager

contract manager; project manager

contract manager; program manager

Question 4. Question : (TCO 3) At the point where the buyer concludes to outsource after doing a make-or-buy analysis or using expert judgment, the buyer is in which key phase of the project procurement management process?

Contract review

Plan purchases and acquisitions

Solicit sellers

Review seller responses

Question 5. Question : (TCO 4) In the Week 2 You Decide simulation, the scope was well-defined because you had the ability to interview a potential seller. Which contracting structure would a potential seller be more willing to use when the scope is well-defined?

Time & materials

Lump sum

Unit price

Cost plus percentage fee

Question 6. Question : (TCO 1) In the Week 2 You Decide simulation, the schedule was pointed out. You were given one year to complete the project, but were reminded that the sooner the better. What strategy could you implement to get the project done in sooner than one year?

Offer an incentive to keep the seller on schedule and budget.

Order a change to the process halfway through the project.

Insist that the seller have at least two subcontractors.

Impose unreasonable milestones in the project schedule to condense the schedule.

Question 7. Question : (TCO 4) In the Week 2 You Decide simulation, the idea of integrating the scanning software with other software in development was introduced. Asking a seller to integrate the software would more than likely result in: ______.

a change order to the original scope

an increase in the proposal price

a new or modified contract

all of the above

Question 8. Question : (TCO 2) Senior management typically has different reasons for issuing the directive to outsource than management responsible for the business process. Managers responsible for the business process typically decide to evaluate outsourcing: _______.

in response to a department-wide directive to upsize or cut costs

in response to an organization-wide directive to downsize or cut costs

as part of the roll-out of status quo methodologies/technology

as part of the roll-out of new methodologies/technology

Question 9. Question : (TCO 1) List five considerations to consider when starting to define the scope of the business process outsourcing transaction and discuss the importance of each in relation to outsourcing.