devry MGMT570 final exam

Question 1. 1. (TCO A) Briefly describe the characteristics of the positional and interest-based approaches to addressing conflict. (Points : 25)

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Question 2. 2. (TCO B) Relying on Maslow’s and Herzberg’s theories, describe the basic human needs that must be met in the workplace to minimize the potential for conflict (Points : 25)

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Question 3. 3. (TCO C) What elements would you recommend when creating and designing workplace conflict resolution that will educate employees to discern between destructive and constructive conflict? Be sure to include a definition of destructive and constructive conflict in your answer.

(Points : 25)

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Question 4. 4. (TCO D) Describe integrative negotiation, and provide examples of this approach to negotiating. (Points : 25)

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Question 5. 5. (TCO E) When mediating a conflict between two parties that are both in the low range of the Conflict Capability Questionnaire, what considerations should the supervisor keep in mind with respect to expectations about possible outcomes, the parties’ behaviors, and how to manage the mediation (list at least three)?

(Points : 25)

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Page 2

Question 1. 1. (TCO F) Describe the process parties can undertake to explore options during negotiations.

(Points : 25)

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Question 2. 2. (TCO G) Describe the basic process that a manager goes through when conducting a consultative decision-making process in which he or she allows significant input and participation from the group members. (Points : 25)

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Question 3. 3. (TCO H) State and describe at least three traits, behaviors, or characteristics that illustrate that an individual is being considerate of others when seeking to resolve a conflict. (Points : 25)

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Question 4. 4. (TCO F) Describe the differences between a conversation and a sell-job and explain how each affects conflict. (Points : 25)

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Question 5. 5. (TCO G) When delivering an assertive confrontation message to an employee, you must be careful not to become defensive or reactive if the employee becomes angry or argumentative. Describe measures you can take to remain calm and focused when delivering such a message. (Points : 25)

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