devry hosp320 midterm exam latest 2015

Question 1. Question : (TCO 2) Should a first line manager delegate responsibility more or less than a top manager? Why or why not?

Points Received: 20 of 20

Comments:

Question 2. Question : (TCO 3) Does the front desk clerk depend upon the housekeeper? Why or why not?

Question 3. Question : (TCO 4) What is the Occupational Safety and Health Act (OSHA)? Explain the role of the Occupational Safety and Health Act (OSHA) as it pertains to the lodging industry.

Question 4. Question : (TCO 5) What factors would you utilize to determine whether a Sales Department in a full service hotel was organized for success? Please provide an example for each.

Question 5. Question : (TCO 7) What is a job analysis? How might the job analysis necessary to train a new employee in preparing cold vegetables be different from the job analysis a general manager undertakes when examining a hotel sales office?

(TCO 1) Which of the following is NOT an example of a full-service hotel?

Super 8 (Economy Class Hotel)

Marriott

Westin

Four Seasons

Question 2. Question : (TCO 2) In a smaller limited-service hotel, night audit, front desk, housekeeping, maintenance, and sales might all report directly to:

Rooms division manager

The hotel engineer

The general manager

The controller

Question 3. Question : (TCO 2) A hotel with 450 employees and a 75% annual turnover rate means that it will completely re-staff every:

18 months

16 months

12 months

9 months

Question 4. Question : (TCO 2) In an attempt to reduce employee turnover, hotels are giving attention to which of the following:

Job enlargement

Flextime

Job rotation

All of the above

Question 5. Question : (TCO 3) When a hotel over-sells its rooms and does not have enough rooms to accommodate guests who have reservations, the hotel will need to find accommodation for the guests, pay for the rooms, and normally the taxi ride to the other hotel. This process is known as:

walking a guest

comping a guest

running a guest

driving a guest

Question 6. Question : (TCO 3) A daily analysis report generated by the reservations department includes the number of:

reservations, arrivals, no-shows, and walk-ins

rooms requested and denied

employees in the front office department

hours worked by employees in the front office department

Question 7. Question : (TCO 4) This person is normally in charge of carpet repairs, wall washers, drapery cleaners, and shampooers:

laundry attendant

laundry supervisor

runner

house staff

Question 8. Question : (TCO 4) Room attendants can be divided into three categories:

day, midday, and night

day, bath, and night

day, hallway, and bath

day, bath, and elevator

Question 9. Question : (TCO 5) All group bookings, including conventions, are subject to a ________ cutoff.

one-week

two-week

three-week

one-month

Question 10. Question : (TCO 5) Which of the following is NOT a common type of promotion used in the lodging industry?

price promotion

frequency promotion

trial offers

package promotion

All are types of promotions used.

Question 11. Question : (TCO 6) A BEO stands for:

Banquet Executive Order

Bakery Essential Order

Benefit Effective Order

Banquet Event Order

Question 12. Question : (TCO 7) Tests, simulations, interviews, group interviews, drug tests, physical examinations, background checks, job previews, and other tools and devices can be used in the:

selection process

recruiting process

pay scale setting process

organization process

Question 13. Question : (TCO 7) Oftentimes, _________ is needed to match the employees’ qualifications to the needs of the organization.

matching

training

recruiting

selecting