devry GSCM588 week 4 midterm latest 2016 july

1.

Question :

(TCO A) Who is in the best position to define quality for a product or service? Is it the customer, the producing organization, regulators? Of the three stakeholders listed, who has the most input in how quality is defined for a product or service? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 2.

Question :

(TCO G) Explain the key management and organizational principles that are necessary for effective implementation of Six Sigma. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 3.

Question :

(TCO D) Explain the value of using a quality award to drive quality improvement efforts at an organization or a supplier. Why do you think quality awards are not more well-known? How might organizations use quality awards to improve customer perception of quality? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 4.

Question :

(TCO C) Compare Deming’s Theory of Profound Knowledge and Crosby’s Absolutes of Quality Management. Do these theories conflict or complement each other? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 5.

Question :

(TCO A) Explain the Wisdom to Tradition model (Week 2 Lecture). How can the Wisdom to Tradition model be used improve the quality culture of an organization? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 6.

Question :

(TCO E) Relative to a total customer service strategy (Week 3 Lecture), select one of the four major areas identified and discuss how the area you selected links to the concepts of the Kano model. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 7.

Question :

(TCO E) Explain the concept of the Kano model. Why is it important for organizations to help customers establish Kano levels that are appropriately linked to the value trait of quality? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 8.

Question :

(TCO C) What can the leadership of an organization do to ensure that quality issues, when they happen, reach the appropriate level of leadership? Link your response to the development of a robust quality strategy and the quality award process. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.