Dedicated customer service professional with knowledge of service

Professional Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Rehability Care - Medical Scribe New York, NY 08/2019 - 11/2021

Kmart - Customer Service Representative Team Lead The Bronx, NY 07/2018 - 09/2019

Allen Healthcare - Home Health Aide Provider Bronx, NY 10/2015 - 07/2018

Accompanied physicians through day in fast-paced, stressful environments.

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Documented complete information about examinations, treatment plans, lab results and other details directly into charts.

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Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.

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Handled day-to-day customer contact via phones, faxes, and emails.? Provided primary customer support to internal and external customers.? Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.

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Monitored progress and documented patient health status changes to keep the care team updated.

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Facilitated calls to and from field staff to resolve issues and address concerns.

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Dancaylee@outlook.com

(646) 875-6070

Hamden, CT 06514

Education

Monroe College The Bronx, NY Associate of Science: Health Services, Medical Administration

Dean's List Cum Laude? Dean's List Magna Cumme Laude?

Skills

Understanding customer needs? Team Management? Cash ter Operations? Patient Care Recordkeeping? Vitals Monitoring and Documentation? Performance Assessment? Issue and Complaint Resolution?