CSU HRM520 Managing Performance at Nature’s Grocer—A Case Study

Option #2:Managing Performance at Nature’s Grocer—A Case Study

Sam Crosswaite, the store manager of Nature’s Grocers, has hired you, an HR consultant, to design and implement a performance management system for the position of grocer’s associate, which will support the organization’s expansion and performance. Your system recommendations must consider the following:

• Organization’s mission
• Strategic opportunity
• Job description
• Definition of performance
• Measurement of performance
• Appraisal process
• Development plans
• Reward systems
• System implementation

Use the "Option 2 Nature's Grocers" link attached to the bottom of this assignment to read the details about Nature’s Grocers, which you will need to complete the assignment.

Paper Requirements:

• The paper should be 8-12 pages in length (not counting the title or reference pages, which you must include).
• You must include a minimum of five scholarly sources, properly cited and referenced. You may use readings for the course, with the exception of the textbook. The CSU-Global Library is a good place to find these sources.
• Format your paper according to theCSU-Global Guide to Writing and APA Requirements

MANAGING PERFORMANCE AT NATURE’S GROCER—A CASE STUDY

Nature’s Grocer

Nature’s Grocer is a privately owned grocery store specializing in natural and organic products, located in Mount Vernon, Iowa. Nature’s Grocer is the only natural and organic grocery store in the town of 4,500 people. An additional 1,100 students of Cornell College, a private liberal arts institution, are temporary residents.

Mission

Our mission is to support the health and well-being of our customers, our employees, our communities, and our planet by providing high quality natural foods at affordable prices.

Organization Chart

Opportunity

· Expanding the Mount Vernon, Iowa store

· Improve our performance management system to better support and develop our expanding team of 35 Grocer’s Associates

Job Description

Nature’s Grocer

Position: Grocer’s Associate

Education: H.S. Diploma or GED

Job Summary

Assist customers anywhere in the store by answering questions about produce, non-perishable products, meats, and/or cheeses and giving directions to product locations; stock shelves; check out customers; bag customer purchases; and transport purchases to customers’ vehicles.

Tasks

• Answer customers' questions about products and advise customers on product selection.
• Check and total customers’ purchases using cash register, and accept cash or charge card for purchases.
• Pack customer purchases in bags or cartons.
• Stock shelves, racks, cases, bins, and tables with new or replenished products.
• Transport packages to customers' vehicles.

Knowledge and Skills

Product Knowledge —Knowledge of Nature’s Grocer products

Mathematics— Knowledge of arithmetic

Technology— Knowledge of the use of cash register and credit card machines

Customer Service— Knowledge of interpersonal and communication skills

Abilities

Strength— The ability to lift 30 pounds

Stamina— The ability to stand for extended periods of time

Manual Dexterity— The ability to handle product, operate a cash register, and arrange things on shelves or tables

Near Vision— The ability to see details at close range (within a few feet of the observer).

Working Conditions and Attire

Primarily indoors Khaki pants Nature’s Grocer button-down shirt Closed-toed shoes

Periodic Performance Evaluation Form Name________________________________________________________________________ Postion_______________________________________________________________________ Supervisor_____________________________________________________________________ Poor Outstanding Attendance 1 2 3 4 5 Attitude 1 2 3 4 5 Productivity 1 2 3 4 5 Customer Service 1 2 3 4 5 Ability to learn 1 2 3 4 5 Comments_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Employee­­­­­­­­­­­­­­­­­­­­­­­­­­­­__________________________________________________________Date________ Supervisor_________________________________________________________Date________

Wage Curve Position Pay Range Average Store Manager $45,000 - $60,000 (salary) $51,890 Department Manager $31,840 - $36,600 (salary) $32,564 Grocer’s Associate $8.50 - $14.25 (hourly) $10.20

please use this resources as part of your citations

• Chapters 10 & 11 in Performance Management
• Chapter 10 PowerPoint slides inPerformance Management:Reward Systems and Legal Issues Overview
• Chapter 11 PowerPoint slides in Performance Management:Managing Team Performance: Overview
• Gordon, A.A., & Kaswin, J. L. (2010).Effective employee incentive plans: Features and implementation processes.Cornell HR Review, 1-6.
• Young, G. J., Beckman, H., & Baker, E. (2012).Financial incentives, professional values, and performance: A study of pay for performance in a professional organization. Journal of Organization Behavior,33(7), 964-983.

Recommended

• Haman, K. (2013).The secret to team harmony. On Wall Street,23(3), 43-44.

For Your Success

This is our final week of study together in Managing Performance for Results. The role of leaders in employee performance is all-important, and successful organizations know that investing in human resources is the key to competitive excellence in today’s economic realities. People are your best resource.

This week you finish up your Portfolio Project. Make sure you understand the grading rubric, found on the Course Information page, and be sure to reach out to your instructor with questions.