Course: The Essentials Of Managing Conflict (UNIT 1 CHALLENGE)

UNIT 1 CHALLENGE 1 Describing Conflict  (100% Correct)

1. Select the statement that best describes the interests of the parties involved in the conflict. 

o Diana wants a place for children to play; Tony wants more access to parking in the neighborhood.

o Tony and Diana both want the playground to be removed.

o Diana wants more access to parking in the neighborhood; Tony wants more space for children to play. 

o Tony and Diana both want a new parking lot in the neighborhood.

2. Diana has children that need a place to play, whereas Tony and his community need convenient parking. This is an example of a(n) __________ conflict.

o interest-based

o relationship-based

o values-based

o data-based

3. Given the opposing perspectives in the community, the conflict may continue to develop and become increasingly intense. Select the statement that describes the misunderstanding stage of conflict. 

o The parties are communicating about the conflict, but their differing views cause increased resentment.

o The parties actively try to harm one another.

o Something happens to make the parties aware that their needs are in conflict.

o The parties develop very negative views of one another and no longer have the ability to communicate effectively.