COM 101 Communication Competence Checkpoint

Question 1 

Identify four main types of listening.

  

 

Discriminative,   informational, critical, and empathetic

 

 

Useful, purposeful,   relational, and giving

 

 

Selective,   productive, positive, and powerful 

 

 

None of the above

Question 2 

Identify a bad listening practice. 

  

 

Empathetic   listening

 

 

Aggressive   listening

 

 

Sensitivity   training

 

 

None of the above

Question 3 

Define interpersonal communication.

  

 

Process of   exchanging messages between people whose lives mutually influence one another   in unique ways in relation to social and cultural norms.

 

 

Communication in   the workplace only

 

 

Using technology to   simulate communication

 

 

None of the above

Question 4 

Identify a strategy for managing interpersonal conflict.

  

 

Enforce majority   rules.

 

 

Leave those in   conflict to work it out alone

 

 

Distinguish the   people from the problem (don’t make it personal). 

 

 

None of the above

Question 5 

Define social exchange theory.

  

 

Weighing the costs   and rewards in our relationships.

 

 

Exchanging ideas   for friendships

 

 

Using money as   status in relationships

 

 

None of the above

Question 6 

Identify an organizational pattern for an informative speech. 

  

 

Vocal

 

 

Auditory

 

 

Spatial

 

 

None of the above

Question 7 

Define Monroe’s Motivational Sequence.

  

 

Smart,   Style-Driven, Direct, Success, and Need

 

 

Action, Direction,   Desire, Goals, and Substance

 

 

Attention, Need,   Satisfaction, Visualization, and Action

 

 

None of the above

Question 8 

Identify the most common types of small groups.

  

 

Idea-driven and   without boundaries

 

 

Task-oriented and   relational-oriented

 

 

Deadline oriented   and non-productive

 

 

None of the above

Question 9 

Describe traits of an effective small group. 

  

 

Participation,   feedback, equity, and motivation

 

 

Conflict, unequal   level of responsibility, and stereotyping

 

 

Frequent meetings,   social outings, and limited email communication

 

 

None of the above

Question 10 

Identify a way to use social media competently.

  

 

Accept all friend   requests

 

 

Familiarity with,   and use of, privacy settings.

 

 

Provide social   media usernames on business cards

 

 

None of the above