Coastline MS100 M11/12 Quiz: Chapter 11 and 12 Quiz

Question 1

1 / 1 pts

Letters, memos, outlines, and reports are examples of ____________ communication.

impersonal

informal

personal

semantical

Question 2

1 / 1 pts

The measurement of success for QWL in any organization is to:

satisfy and motivate employees.

satisfy customers needs.

increase profits.

provide pay raises.

Question 3

1 / 1 pts

McGregor suggested ____________ as a philosophy of management with a positive perception of subordinates' potential for work.

theory Y

high needs

theory X

need for affiliation

Question 4

1 / 1 pts

McClelland reveals that high achievers:

solicit feedback.

act uncontrollably.

shun responsibility for solving problems.

prefer others to set their goals.

Question 5

1 / 1 pts

Communication is complete when ____________ takes place.

face-to-face communication

feedback

mutual understanding

verbal expression

Question 6

1 / 1 pts

The communication message is a carrier of:

direction.

information.

channels.

transmission.

Question 7

1 / 1 pts

The ways in which people observe and the basis for making judgments about the stimuli they experience is

perception.

barrier.

stereotype.

semantic.

Question 8

1 / 1 pts

Behavioral-oriented theories about why people choose a particular behavior to satisfy their needs include the following except:

reinforcement theory.

expectancy theory.

equity theory.

process theory.

Question 9

1 / 1 pts

The study and understanding of motivation attempts to answer the "____________" questions regarding human behavior.

when

what

why

who

Question 10

1 / 1 pts

A good reward system will include:

rewards that meet basic needs

all of the above

rewards that are available to all

rewards that are comparable to other organizations

Question 11

1 / 1 pts

The means by which a sender transmits a message is called the:

information.

medium

communication.

feedback.

Question 12

1 / 1 pts

Allowing workers to request assistance in solving problems and providing a means for workers to recommend solutions to others is a(n) ________flow of communication.

informal

horizontal

upward

downward

IncorrectQuestion 13

0 / 1 pts

Herzberg's hygiene factors in the workplace include:

achievement within the workplace.

the possibility of advancement or growth.

an individual's responsibility.

the worker's job security.

Question 14

1 / 1 pts

If a sender has credibility in the receiver's mind, the message will be _______.

part of a continuous feedback loop

received more readily

a contributing factor to further communication

understood more quickly

Question 15

1 / 1 pts

The specialized or technical language that develops in trades, professions, and other groups is called:

perceptions.

semantics.

diction.

jargon.

IncorrectQuestion 16

0 / 1 pts

Job redesign requires an intimate knowledge of both ____________ and ____________.

job enlargement and job rotation

employee talents and job qualities

job depth and job scope

employee desires and job opportunities

Question 17

1 / 1 pts

Group decision making offers many benefits, except:

this process of communication is one of the easier to manage

synergy is possible

it is likely to generate many ideas

having access to multiple perspectives

Question 18

1 / 1 pts

"Guess what was just said about the manager's new secretary?" typifies:

noise.

the grapevine.

feedback.

speech impairment.

Question 19

1 / 1 pts

Breakdowns, overloads, static on the line, and ill-trained operators are:

feedback to communication.

decoding signals.

encoding messages.

barriers to organizational communication.

Question 20

1 / 1 pts

"I do not understand what you just said" is an example of:

timing.

gossip.

diction and/or semantics.

a cluster pattern.