Chapter 4 Process Improvement: Minimizing Variation through Six

21. Technology usage is not as important as reorganization in Business Process Design.

22. An expectation of Business Process Design is that the improvements in performance will be at a minimum incremental.

23. The Six Sigma approach originated at Motorola.

24. The Malcolm Baldrige National Quality Award was first awarded to Motorola in 1988.

25. Benchmarking is another name for QFD (Quality Function Deployment).

26. Defects per million opportunities (DPMO) and Process Sigma are the most important tools for the Measure Phase of Six Sigma.

27. The goal of the Analyze Phase is to identify key cause and effect relationships that can be leveraged to improve the overall performance of the process.

28. Design of Experiments (DOE) includes Taguchi methods.

29. Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.

30. A green belt has a broad knowledge of the six sigma toolkit, but not nearly as much in the tools as Yellow belts, Black belts and Master Black Belts.

Short Answer

31. A popular approach to design experiments, based upon the notion that most of the quality is determined at the design stage is named after Japanese guru ______ ________.

32. In order to claim status as a Six Sigma Black Belt, it has become customary for individuals to undergo a process of ________.