Chapter 4 Process Improvement: Minimizing Variation through Six

1. Six Sigma is among the most timely topics in business today because of the following, EXCEPT:

a) It was developed by Motorola

b) High profile organizations report strong benefits from using it

c) It can be applied in organizations that produce a tangible output or an intangible service

d) Nonprofit organizations may apply it as well as for profit companies

2. Six Sigma (DMAIC) is best applied when:

a) The process is fundamentally flawed

b) The process is brand new

c) There is too much variation in the process

d) There is too much waste in the process

3. Business Process Design (BPD) is also adequately named the following EXCEPT:

a) Reengineering

b) Business process innovation

c) Business process engineering

d) Downsizing or restructuring

4. Which of the following is NOT an original component of reengineering?

a) A radical change in the way work is performed

b) Process-centered reorganization of activities

c) An emphasis in getting rid of unnecessary employees

d) A dramatic improvement in performance

5. A literal interpretation of six-sigma is:

a) 4.3 defects per million opportunities (DPMO)

b) 3.4 defects per billion opportunities (DPBO)

c) 3.4 defects per million opportunities (DPMO)

d) 3.1 defects per million opportunities (DPMO)

6. DMAIC stands for:

a) Define, Measure, Analyze, Implement, Control

b) Define, Maintain, Assure, Implement, Control

c) Define, Measure, Analyze, Improve, Control

d) Design, Maintain, Analyze, Improve, Control

7. Which of the following tools and methodologies is NOT used in the Measure Phase of Six Sigma?

a) Design of experiments (DOE)

b) Pareto Analysis

c) Process Maps

d) Rolled throughput yield (RTY)

8. Which term compares an organization’s processes with the best practices to be found in its industry or others?

a) Benchmark

b) Performance

c) Value proposition

d) Bias

9. Which of the following is FALSE about Quality Function Deployment (QFD)?

a) It is a powerful tool to translate customer requirements into process capabilities

b) It utilizes a series of tables to maintain links between the data collected and the final process activities

c) Because of their shape, the tables are often referred to as “houses of quality”

d) Technical requirements are the basic input for the process deployment matrix

10. Quality Function Deployment (QFD) starts by using “voice of the customer” (VOC) data in which of the following matrices?

a) Process planning

b) Process deployment

c) Output planning

d) Output specification