Chapter 2: Management Learning Past to Present

1. Mark, an employee of CBZ Ltd., earns a good compensation, has a good house, a stable job, a family, and close friends. He is recognized as a good manager, is respected by his subordinates, and has mastered his managerial skills. His company offers to pay his house rent if he negotiates a deal with a particular client. This offer fails to motivate him. Which of the following principles explains Mark’s behavior?

A. Progression principle

B. Principle of motion study

C. Deficit principle

D. Hawthorne effect

E. Self-fulfilling prophecy

2. Which of the following management theories is based on the deficit principle and the progression principle?

A. Administrative principles

B. Maslow’s theory of human needs

C. Scientific management

D. Hawthorne studies

E. Theory X and Theory Y

3. Which of the following refer to the lowest needs in Maslow’s hierarchy of human needs?

A. Esteem needs

B. Self-actualization needs

C. Social needs

D. Safety needs

E. Physiological needs

4. The progression principle states that:

A. a need is activated only when the next-lower-level need is satisfied.

B. people dislike work, lack ambition, act irresponsibly, and prefer to be led.

C. people are willing to work, like responsibility, and are self-directed and creative.

D. people at work rationally consider opportunities made available to them and do whatever is necessary to achieve the greatest personal and monetary gain.

E. a satisfied need does not motivate behavior.

5. Sheldon works in a company where he gets minimum wages. He does not have sufficient money to pay his medical bills. His manager offers to award him with the “Best worker certificate” if he increases his productivity. This offer fails to motivate him. Which of the following explains Sheldon’s behavior?

A. Progression principle

B. Principle of motion study

C. Deficit principle

D. Hawthorne effect

E. Self-fulfilling prophecy

6. Recognition is an example of:

A. safety needs.

B. esteem needs.

C. self-actualization needs.

D. physiological needs.

E. social needs.

7. Which of the following matches correctly?

A. Affection—Esteem needs

B. Protection—Self-actualization needs

C. Prestige—Safety needs

D. Physical well-being—Physiological needs

E. Mastery—Social needs

8. Which of the following is an example of a self-actualization need?

A. Need for self-fulfillment

B. Mastery

C. Affection

D. Protection

E. Physical well-being