Chapter 11 Managing Knowledge

61) ________ management systems are general-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge.

A) Intelligent knowledge

B) Knowledge network

C) CAD

D) Enterprise-wide knowledge

62) ________automates the creation and revision of designs, using computers and sophisticated graphics software

A) Intelligent knowledge

B) Knowledge network

C) CAD

D) Enterprise-wide knowledge

63) ________systems address the problem that arises when the appropriate knowledge is not in the form of a digital document but instead resides in the memory of expert individuals in the firm.

A) Intelligent knowledge

B) Knowledge network

C) CAD

D) Enterprise-wide knowledge

64) Which of the following statements best describes the relationship between collaboration and knowledge management?

A) Without knowledge, collaboration is difficult.

B) Knowledge doesn't exist without collaboration.

C) Knowledge is useful only when shared with others.

D) As knowledge increases, so does collaboration.

65) The flow of events or transactions captured by an organization's system describes

A) information.

B) data.

C) wisdom.

D) knowledge.

66) Expertise and experience of organizational members that has not been formally documented best describes

A) wisdom.

B) information.

C) data.

D) tacit knowledge.

67) Changing organizational behaviour by sensing and responding to new experience and knowledge is called

A) change management.

B) knowledge networking.

C) the knowledge value chain.

D) organizational learning.

68) The set of business processes, culture, and behaviour required to obtain value from investments in information systems is one type of

A) knowledge culture.

B) knowledge discovery.

C) organizational and management capital.

D) organizational routine.

69) Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

A) wikis

B) CAD

C) document management

D) LMS

70) Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?

A) Knowledge-based core competencies are key organizational assets.

B) Knowledge should be seen as similar to any other key asset, such as a financial asset or a production facility.

C) Knowledge enables firms to become more efficient in their use of scarce resources.

D) Knowledge is not subject to the law of diminishing returns as are physical assets.