CHAPTER 1. Introduction to Technical Communication

Multiple-Choice Questions

12. Technical communication seeks to

(a) anticipate and answer questions.

(b) help people perform a task.

(c) persuade people to do something.

(d) b and c

(e) All of these answers are correct.

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13. When trying to make sense of information, people should never

(a) determine which information is relevant.

(b) ask with whom the information should be shared.

(c) verify the accuracy of the source.

(d) let the data speak for themselves.

(e) All of these answers are correct.

14. Effective technical documents

(a) use obfuscation.

(b) avoid combining text, visuals, and sound.

(c) are easy to navigate.

(d) a and c

(e) None of these answers is correct.

15. Of the following statements, which isleast accurate?

(a) As long as a document is persuasive, it need not be clear and efficient.

(b) Instructions and procedures are two types of technical documents.

(c) At some point, all professionals engage in technical communication.

(d) Technical documents focus on the reader.

(e) Technical documents must account for cultural differences among users.

16. Which of the following statements ismost accurate?

(a) Technical communication helps us interact with technology in our daily

lives.

(b) Technical communication helps advance workplace goals.

(c) Technical communication helps specialists solve complex problems.

(d) Technical communication helps both to advance workplace goals and to

assist specialists in solving complex problems.

(e) All of these answers are correct.

17. An effective technical communicator does all of the followingexcept

(a) works well as part of a team.

(b) dumbs down the document’s content.

(c) anticipates readers’ questions.

(d) considers global audiences as needed.

(e) uses appropriate media.

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