CASE Study 3&4 and SLP 3&4

METRICS & ANALYTICS; 360-DEGREE FEEDBACK; INTERNSHIPS/APPRENTICESHIPS

Case Assignment

In this Case Assignment after you have read the articles from the required reading list, conduct your own library search and write a comprehensive summary/critique in which you answer the questions:

• What is the difference between metricsand analytics?
• What is benchmarking?
• What are scorecards and dashboards?
• How are these tools being utilized in the HRM context? Bring in private-sector employer examples found in your readings/research (stating employers by name).
• Offer your insights into the topic and its implications for HR.

Use at least 5 library sources to help strengthen your discussion. Reference all material cited.

Your paper should be at least 4-5 pages (not including cover sheet and reference page). Deal with these issues in an integrated fashion, rather than treating them as a series of individual questions to be answered one by one. Follow APA 6^th Edition guidelines.

For instruction on writing papers, citing sources, proper referencing, and so forth, use Trident University's Student Guide to Writing a High-Quality Academic Paper.

Upload your paper by the module due date.

METRICS & ANALYTICS; 360-DEGREE FEEDBACK; INTERNSHIPS/APPRENTICESHIPS

360-Degree Appraisal

The 360-degree appraisal approach entails collecting performance information from several workers who interact with the employee being evaluated. For example, information can be collected from supervisors, subordinates, customers, and peers. In some situations, employees also evaluate their own work as a part of the 360-degree appraisal process. The 360-degree appraisal is designed to provide a comprehensive perspective on an employee’s performance. Some organizations use the 360-degree appraisal process mainly for developmental purposes because the results can be contradicting. The 360-degree appraisal process is a helpful foundational step to learning an employee’s strengths and weaknesses and then using that information for generating goals for MBO. Most employees prefer the 360-degree appraisal process because of its comprehensiveness and the amount of information that emerges from multiple sources. The following image is an example of different individuals who could potentially evaluate an employee during a 360-degree appraisal.

Potential Individuals Involved in a 360-Degree Feedback Appraisal Process

Assignment

• Create a slide presentation that you will be presenting to your entire organization relating to the implementation of a 360-degree feedback appraisal process. Prepare 10-15 slides and notes to go along with each.
• Make a persuasive presentation. As the VP of HR (known for being creative and intelligent), your task will be to define this unique performance management appraisal tool, how it will be implemented, the added value to each employee of using this type of system, and what the consequences might be of an employee receiving a low rating.

Case Assignment

(Signature Assignment: Critical thinking, Reinforced Level)

After reading required materials in Module 4, review the following case (which is the same case read for SLP 4):

Wirtz, J., & Heracleous, L. (2012). Singapore Airlines: Managing human resources for cost-effective service excellence. Retrieved from http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html

Please answer the following questions in a well-integrated essay:

1. Describe what is unique about SIA’s five elements of its successful HR practices.
2. Evaluate the effectiveness of each element’s contribution toward SIA’s leadership in service excellence and cost effectiveness.
3. Despite evidence that such practices help service firms achieve higher company performance, many organizations have not managed to execute them as effectively. Why do you think that is the case?
4. Some of SIA’s HR practices would be illegal in the U.S. Is this fair competition, or are those HR practices encouraging a “race to the bottom” in terms of employee rights?

Bring in at least 5 library sources to help strengthen your discussion. Reference all material cited.

Your paper should be at least 4-5 pages (not including cover sheet and reference list). Deal with these issues in an integrated fashion, rather than treating them as a series of individual questions to be answered one by one. Follow APA 6^th Edition guidelines.

For instruction on writing papers, citing sources, proper referencing, and so forth, use Trident University's Student Guide to Writing a High-Quality Academic Paper.

Upload your paper by the module due date.

HR PROGRAM EFFECTIVENESS; EMPLOYEE PERFORMANCE MANAGEMENT (BEST PRACTICES); FUTURE OF TALENT MANAGEMENT

Assignment Overview

After reading required materials in Module 4, review the following case (which is the same case read for Case 4):

Wirtz, J., & Heracleous, L. (2012). Singapore Airlines: Managing human resources for cost-effective service excellence. Retrieved from http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html

Please answer the following questions in a well-integrated essay:

1. Why do you think U.S. full-service airlines are largelyundifferentiated, low-quality providers? What are the reasons that none of the full-service airlines positioned itself and delivers as a high service quality provider?
   
2. How might people feel if they are working in a culture that focuses so intensely on customers, but cuts costs to the bone internally?
3. View: http://youtu.be/fNEJrd6GkSY (Across the World with the Singapore Girl) and http://youtu.be/P5sGKR6NJBw (Singapore Airlines SQ Girl), and discuss your perceptions of these videos from an HRM standpoint.

Bring in at least 2 library sources to help strengthen your discussion.

Your paper should be at least 2-3 pages, (not including the cover sheet and reference list). Deal with these issues in an integrated fashion, not as a series of individual questions.

Please upload your paper by the module due date.