Business Process Stakeholders and Matrics

Unit 4 Assignment: Stakeholders, Metrics, and Quick Wins

In this Assignment, you are going to evaluate a specific business process based on criteria detailed below.

West Marine is the company: the process is the order taking and shipping boat parts anywhere in the world.

The strategic option used is customer intimacy:

Objective is to improve on the process so that it works more streamlined and up-to-date. Goal is better customer satisfaction in this area of the business. This process needs to run as well as all online e-commerce the business already provides.

Participates or stakeholders are : Employees, Department Managers, sometimes other businesses such as Boat Yards, Marinas, customers, inventory control managers, shipping department , shipping vendors and  West Marine

In the assignment the business process you select must have a clear beginning and an end, with identifiable, specific steps.

Part 1: The Stakeholders Answer the following questions:

1) Who are the stakeholders in your selected business process, besides those that are directly involved in the execution of it? List at least two people/groups and explain their relationship/ connection to the process. Also describe what they expect from this project.

2) What is this process intended to accomplish? What constitutes success? Focus on the selected process, not the organization in general. Be specific about both of these elements (definition of goals and success).

Part 2: Metrics: List three metrics that you think can help you quantify the performance of the selected business process currently. One I have identified is Keen Process Worth, I will need two more.

1) List and define the metrics clearly, explain why each metric is important in the assessment of the process, and then give an example of the statistic units. For example, if your metric is “speed of processing,” it may be defined by how quickly each employee audits a tax form, and the example would be that “on average you would expect eight tax forms audited per hour.” Metric 1: 1. Definition 2. Significance in assessment 3. Example Repeat this format for all three.

Part 3: Quick Wins Identify two quick wins for your process. For each, describe (a) what they are, (b) how they can be accomplished quickly and (c) why they will provide a boost to the project.