BS180 Final Exam

Question 1

1. “Employees are prohibited from smoking at their workstations" is an example of a rule.

   True

   False

3 points

Question 2

1. A _____ is a standing plan that defines the sequence of activities to be performed to achieve objectives.

   		procedure
   		method
   		policy
   		None of the above

3 points

Question 3

1. Abe Wilson’s primary role within his company is to establish broad goals and make decisions to achieve long-term and short-term objectives that affect the entire company. Based on this information, Abe Wilson is most likely a(n):

   		Middle manager
   		Top manager
   		Staff manager
   		Functional manager

3 points

Question 4

1. A mission statement should reflect all of the following, EXCEPT:

   		The nature of the business that the organization is engaged in.
   		The philosophy and values of the organization.
   		The purpose for the organization’s existence.
   		The profit that the organization wishes to obtain this year.

3 points

Question 5

1. Raul comes to work every day from 10:00AM to 2:00PM. He works an additional four hours every day when it is convenient. This is an example of:

   		flextime.
   		job sharing.
   		part-time work.
   		telecommuting.

3 points

Question 6

1. Sally’s job as retail manager involves analyzing the retail situation at her store, forecasting sales based on seasonal demand, establishing objectives for the store, setting priorities, and deciding which actions are needed to achieve those objectives. Sally’s tasks fit into which managerial process?

   		Planning
   		Control
   		Leading
   		Organizing

3 points

Question 7

1. At K2X Industries, top management believe that having more than one boss usually leads to unsatisfactory performance by the employee due to confusion over who is in charge. As a result, all employees only report to one boss. This demonstrates which management principle?

   		Span of control
   		Unity of command
   		Decentralization
   		Flat organizational structure

3 points

Question 8

1. Fewer levels of management tend to exist in organizations where managers:

   		All supervise the same number of employees.
   		Have authority over an appropriate number of employees.
   		Supervise large numbers of employees.
   		Oversee few employees.

3 points

Question 9

1. Line authority provides:

   		Counsel, advice, support, and service in a person’s area of expertise.
   		Direction to others requiring them to conform to decisions, policies, rules, and objectives.
   		Both a and b.
   		Neither a or b.

3 points

Question 10

1. Supervisors cannot eliminate an informal organization:

   		Because the grapevine will always alert group members of the supervisors' intention to do so.
   		Unless they befriend the group's leader, which will cause the group to turn on the leader and then disband.
   		Because they did not establish the organization.
   		Until they create jobs for their employees that meet all of the employees' social and security needs.

3 points

Question 11

1. Which of the following is NOT a factor that influences the span of management?

   		Gender
   		Employee abilities
   		Staff assistance that is available
   		The complexity of the tasks employees perform

3 points

Question 12

1. Trish supervises a group of employees who are physically located in a different part of the United States than she is, whereas Roger, her colleague, supervises employees who are all headquartered in the same location that he is. Trish probably can:

   		Manage more people than Roger.
   		Manage fewer people than Roger.
   		Create a new layer of management.
   		Have the authority to decrease her span of control.

3 points

Question 13

1. A written plan expressed in numerical terms that projects anticipated resources and expenditures for a certain period of time is known as a/n:

   		Budget
   		Projection
   		Time and motion study
   		Utility

3 points

Question 14

1. If a cost-cutting order comes down from top management, the supervisor's best response is to:

   		Look for places to reduce expenses with the help of the employees.
   		Hold "pep rallies" with employees.
   		Stop buying any supplies.
   		Follow the directive halfheartedly.

3 points

Question 15

1. In order for an organization to thrive, all of the following is necessary EXCEPT:

   		Goals.
   		Training.
   		Autocratic leadership.
   		Accountability.

3 points

Question 16

1. The controlling function is most closely related to which other primary managerial function?

   		Leading
   		Planning
   		Staffing
   		Coordinating

3 points

Question 17

1. Which of the following is NOT a requirement for an effective control system?

   		It should be flexible enough to cope with unanticipated changing patterns and problems.
   		It should not be changed in any way after it is adopted until it is abandoned.
   		It should expose deviations as they occur and indicate who is responsible for the deviation.
   		It should be suitable for the activity to be observed.

3 points

Question 18

1. While reviewing quality control reports, Jasper looks most closely at performance areas that are significantly higher or lower than what is normally reported. This example demonstrates use of

   		Personal observation
   		Sampling
   		Spot checking
   		The exception principle

3 points

Question 19

1. Bob, a unionized worker, has been having trouble at work with his boss, whom he believes has been treating him unfairly. He decides to formally dispute this issue with his union. The formal procedure for doing so is referred to as a:

   		Dispute
   		Negotiation
   		Complaint
   		Grievance

3 points

Question 20

1. Conflict between two individuals that occurs because the two parties do not like one another is referred to as:

   		Personalized conflict
   		Substantive conflict
   		Functional conflict
   		Dysfunctional conflict

3 points

Question 21

1. Seeking assistance from human resources staff or higher level managers is considered:

   		passing the buck.
   		showing weakness.
   		good supervision.
   		both a and b.

3 points

Question 22

1. The collaborative style to conflict resolution is:

   		I win- you win.
   		I win- you lose
   		You win- I lose
   		None of the above.

3 points

Question 23

1. The highest level in the dispute resolution program is:

   		Local management review
   		External review
   		Nonbinding mediation
   		Binding arbitration

3 points

Question 24

1. A group meets regularly at R.Q.M Manufacturing to review product quality issues. Members of the production line are arguing with members of the design team, shifting blame on quality issues from one to the other. The group leader attempts to identify possible issues on both sides. In the end, the group works together to identify problems and solutions. This is an example of which conflict-resolution style?

   		Compromise
   		Accomodate
   		Compete
   		Collaborate

3 points

Question 25

1. According to Herzberg, which of the following statements is most likely to motivate employees?

   		"Your performance continues to fall short of my expectations.”
   		“If you want this week’s paycheck you will work overtime as needed.”
   		"You’re lucky you still have a job with this company.”
   		"If we close this deal, you will be recognized by top management.”

3 points

Question 26

1. Achieveing coordination typically is _____ at the executive level than at the supervisory level.

   		easier
   		more difficult
   		more fun
   		less fun

3 points

Question 27

1. At work, Rhonda spends nearly two thirds of her day, transmitting and receiving information, whether verbally, non-verbally, or through writing. Rhonda spends the bulk of her day:

   		Communicating
   		Delegating
   		Recieving feedback
   		Giving feedback

3 points

Question 28

1. Because of the harsh and severe times that come as a result of the recent economic downturn, ARV Inc. is implementing measures to cut spending and tighten its budget to avoid layoffs. These are referred to as _________ measures.

   		labor
   		austerity
   		arbitration
   		networking

3 points

Question 29

1. During training for her new job, Samara learned that her company has a mentoring program in place that is meant to engage new hires in a continuous process of assimilation and growth. This mentoring program best facilitates which process?

   		Outsourcing
   		Job redesign
   		Onboarding
   		Job sharing

3 points

Question 30

1. Guiding, teaching, and supervising employees are activities associated with:

   		Staffing.
   		Leading.
   		Organizing.
   		Controlling.

3 points

Question 31

1. It is Marissa’s first day on the job as the office manager for a law firm. Many of the words that the lawyers are using to communicate with each other are unfamiliar to Marissa. The lawyers are probably engaging in the use of:

   		Jargon.
   		Filtering.
   		The timing factor.
   		Stereotyping.

3 points

Question 32

1. Moe is a supervisor at Stooge Construction. He rarely takes vacations, because he feels that unless he’s there to keep a close eye on his employees, nothing gets done. Which theory does Moe most closely adhere to?

   		Theory A
   		Theory B
   		Theory X
   		Theory Y

3 points

Question 33

1. Pulling organizational elements toward common objectives refers to which of Fayol’s five functions?

   		Planning
   		Organizing
   		Coordinating
   		Controlling

3 points

Question 34

1. A person who is a free spirit tends to be:

   		Analytical.
   		Amiable.
   		Expressive.
   		None of these answers.

3 points

Question 35

1. ASQ Inc. must trim payroll expenditures or risk going out of business. Rather than engage in painful layoffs, senior managers at the company decided to implement a 10% pay cut to all employees. Selecting this option is an example of:

   		Satisficing
   		Optimizing
   		Delegating
   		Negotiating

3 points

Question 36

1. Harold has recently been experiencing difficulty working with his colleague Jeff. Whenever the two are working on group projects, Harold refuses to participate. However no other employees experience similar problems when working with Harold. Which of the following would be the most appropriate disciplinary action?

   		Transfer
   		Demotion
   		Suspension
   		Termination

3 points

Question 37

1. Standards or measures to use in evaluating alternatives are referred to as:

   		Decision criteria
   		Problem solving formulas
   		Choice tests
   		Ethical rules

3 points

Question 38

1. The hot stove rule does not believe in advance warning because immediate action must be taken when violations occur.

   True

   False

3 points

Question 39

1. A manager who believes in contingency-style leadership believes:

   		Leadership is only necessary during a crisis.
   		That leadership can be learned in terms of behaviors to do and not do.
   		Leaders need to serve first and lead second.
   		That no one leadership style is best, and that the appropriate style depends upon several factors.

3 points

Question 40

1. According to Kouzes and Posner, which of the following is NOT one of the practices of effective leaders?

   		Challenging the process
   		Knowing one's "place" in the organization
   		Encouraging the heart
   		Envisioning the future

3 points

Question 41

1. According to _____, jobs that are distinctly different, but require similiar skills should be paid at the same level.

   		probable cause
   		justified equality
   		comparable worth
   		inequity theory

3 points

Question 42

1. All of the following are conditions of conducting a successful selection interview, EXCEPT:

   		Using the halo effect.
   		Taking notes.
   		Asking job-related questions.
   		Allowing time for the applicant to ask questions.

3 points

Question 43

1. Employees are most likely to accept change if the supervisor is:

   		confident and trustworthy.
   		demanding.
   		aggressive.
   		from a different country.

3 points

Question 44

1. Employers must provide _____ for employees of differing religious beliefs.

   		reasonable accommodations
   		clearer expectations
   		whatever necessary
   		none of the above

3 points

Question 45

1. Kenyon is a supervisor who is confused. Maddie was his top producer last year, but her production has sharply declined over the last two months and her tardiness is becoming a problem. Kenyon should:

   		Encourage Maddie to become involved in the company's wellness program.
   		Advise Maddie to take advantage of the federal Family and Medical Leave Act.
   		Refer Maddie to the company's employee assistance program.
   		Remind Maddie of the importance of meeting company quotas.

3 points

Question 46

1. Initiatives and efforts to better manage a diverse workforce are growing significantly due to which of the following reasons?

   		Legal requirements
   		Social considerations
   		A firm's long-term success
   		All of these answers

3 points

Question 47

1. Manuel is a supervisor at a quick-service restaurant where employees experience problems with excessive tardiness. If workers are tardy three times in one month, they receive a disciplinary written warning. Manuel gives the same warning to every employee who is late three times in one month, regardless of whether the employee is in a protected group category. This example demonstrates which of the following?

   		OUCH test of supervision
   		Employee morale survey
   		Affirmative action
   		Diversity awareness

3 points

Question 48

1. During a performance appraisal, the supervisor of an employee with substandard work performance needs to:

   		Assign the employee new job responsibilities.
   		Transfer the employee to another department.
   		Communicate what needs to be done in order to improve.
   		Terminate the employee.

3 points

Question 49

1. In a 360 degree evaluation, all of the following people have input into the process, EXCEPT:

   		Vendors.
   		Friends.
   		Peers.
   		Customers.

3 points

Question 50

1. Self-evaluations are largely a waste of time because employees naturally rate their own work more favorably than do their supervisors.

   True

   False