BMGT464 case study 1

Case Study 1: Individual Level of Analysis

You are to review and analyze a case study that describes the effect of individual characteristics and behavior (individual level of analysis) on organizational performance and effectiveness. You will also propose recommendations for change and improvement.

The case, "Reach for the Stars—Developing Salespeople, Achieving Organizational Success," describes critical observations and incidents concerning employee (manager and worker) characteristics and behavior, and their effects on employee and performance organizational effectiveness.

You must do the following:

1. Identify and analyze the critical incidents (problems, situations, issues, and consequences) in the case that influenced individual and organizational performance and effectiveness.
2. Make appropriate recommendations to improve any problems, meet challenges, and take advantage of opportunities.

The discussion and analysis should be based on concepts, theories, and research related to organizational behavior at the individual level, and therefore should address sources and topics covered in the readings and learning activities for Weeks 1-3 (i.e., individual ability, biographical, demographic, and cultural characteristics, personality and emotions, values and attitude, motivation, and perception). In addition to evidencing an understanding of material covered in resources assigned and examined in Weeks 1-3, you must use at least one additional reference.

Your responses will include:

• identification and explanation of all relevant concepts and theories, using examples where appropriate
• an explanation of the specific characteristics, incidents and/or situations in the case that addresses the concepts or theories
• analysis of the relevance of identifying and better understanding individual characteristics
• analysis of pros and cons of key incidents or situations (i.e., what are the drawbacks and/or positives associated with the situation as it related to individual performance and/or organizational productivity and effectiveness?)
• specific recommendations to address problems, challenges, and opportunities, and a proposed follow-up or evaluation

Required Formatting of Paper:

• This paper should be double-spaced, 12-point font, and between three to four pages in length excluding the title page and reference page.
• Title page with your name, the course name, the date, and the instructor’s name.
• Use at least one reference other than the course material.
• Use APA formatting for in-text citations and reference page. You are expected to paraphrase and not use quotes. Deductions will be taken when quotes are used and found to be unnecessary.
• Submit the paper in the Assignment Folder.

Note: Professors may use the case below or select another case that focuses on OB at the individual level of analysis. This case was designed and developed for BMGT 464 from original and adapted sources.